Communications Specialist
Job title: Communications Specialist in USA at Lithia Motors
Company: Lithia Motors
Job description: Dealership: L0105 Lithia Home OfficeLithia & Driveway | Communications SpecialistThe Communication Specialist for Lithia Shared Services will be responsible for providing excellent customer service via phone, email, and personal communications. They will be responsible to ensure one contact resolution to both our internal and external customers.Location: Remote, PSTCompensation: $20.50/hrResponsibilitiesCommunications
Acts as a subject matter expert to effectively partner with shared services teams to achieve desired outcomes by clarifying needs, providing appropriate solutions, and performing root cause analysis
Be an exceptional problem solver by maintaining knowledge of the automotive industry and be able to use multiple systems and applications interchangeably to resolve issues efficiently
Uses systems to document and escalate questions as needed following the appropriate processes
Customer Service Performance Standards
Resolve customer (both internal and external) issues regarding payment issues, inventory questions, funding questions, banking inquiries and general customer concerns by phone, email, chat, social media or in person
Create a sense of on delivering and achieving results based on appropriately high standards and measures
Assist in creating and updating solutions for our knowledgebase systems to be used for training and information purposes
Actively contributes to delivering, maintaining, and improving procedures and processes to increase customer satisfaction
Performance
Meet performance objectives of the Quality Assurance program to ensure excellent service to our business partners and customers
Accomplish long-term objectives that are in alignment with the overall company’s vision and strategies
Prioritize tasks and resources to accomplish assignments efficiently and strategically
Establish and maintain positive working relationships with dealerships, peers, management, and coworkers
Skills and Qualifications
Strong attention to detail
Sense of urgency
Excellent communication
Associates degree preferred but not required
At least 2 years of related work experience
A background in banking, finance or accounting
We offer best in class industry benefits:
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Expected salary: $20.5 per hour
Location: USA
Apply for the job now!
Apply Now
Company: Lithia Motors
Job description: Dealership: L0105 Lithia Home OfficeLithia & Driveway | Communications SpecialistThe Communication Specialist for Lithia Shared Services will be responsible for providing excellent customer service via phone, email, and personal communications. They will be responsible to ensure one contact resolution to both our internal and external customers.Location: Remote, PSTCompensation: $20.50/hrResponsibilitiesCommunications
Acts as a subject matter expert to effectively partner with shared services teams to achieve desired outcomes by clarifying needs, providing appropriate solutions, and performing root cause analysis
Be an exceptional problem solver by maintaining knowledge of the automotive industry and be able to use multiple systems and applications interchangeably to resolve issues efficiently
Uses systems to document and escalate questions as needed following the appropriate processes
Customer Service Performance Standards
Resolve customer (both internal and external) issues regarding payment issues, inventory questions, funding questions, banking inquiries and general customer concerns by phone, email, chat, social media or in person
Create a sense of on delivering and achieving results based on appropriately high standards and measures
Assist in creating and updating solutions for our knowledgebase systems to be used for training and information purposes
Actively contributes to delivering, maintaining, and improving procedures and processes to increase customer satisfaction
Performance
Meet performance objectives of the Quality Assurance program to ensure excellent service to our business partners and customers
Accomplish long-term objectives that are in alignment with the overall company’s vision and strategies
Prioritize tasks and resources to accomplish assignments efficiently and strategically
Establish and maintain positive working relationships with dealerships, peers, management, and coworkers
Skills and Qualifications
Strong attention to detail
Sense of urgency
Excellent communication
Associates degree preferred but not required
At least 2 years of related work experience
A background in banking, finance or accounting
We offer best in class industry benefits:
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Expected salary: $20.5 per hour
Location: USA
Apply for the job now!
Apply Now