Communications Dispatcher (Entry Level & Lateral)

*Base salary to increase by 3% in July 2025 with another 3% increase in July 2026. SALARY $4,389 - $5,335 monthly (DOQ) without certifications The Eureka Police Department is also seeking experienced Public Safety/911 Dispatchers to join our team of dedicated professionals. $4,521 - $5,495 for candidates who hold POST Intermediate Certification $4,652 - $5,655 for candidates who hold POST Advanced Certification DEFINITION Under general supervision, receives 911 police, fire and medical emergency calls, and dispatches police, fire, and medical personnel following prescribed procedures; answers non-emergency calls for public safety and other City departments; performs a variety of non-sworn office duties in support of law enforcement activities; and performs related work as required. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from assigned supervisory or management personnel. May exercise technical and functional direction over assigned staff. CLASS CHARACTERISTICS This is the entry-level in the communications dispatch series that performs dispatch, law enforcement and police support duties that do not require performance by a sworn police officer. Responsibilities are centered on extensive contact with the public over the telephone, in both emergency and non-emergency situations to receive, transmit and provide factual information, forms and reports. All activities must be performed within specified legal guidelines. This class is distinguished from other technical office support classes in that the work requires knowledge of codes, law enforcement, and dispatching policies and procedures in addition to standard office support skills. This class is further distinguished from Senior Communications Dispatcher in that the latter is responsible for technical and functional direction over lower-level staff and is capable of performing the most complex duties assigned to the division. EXAMPLES OF ESSENTIAL JOB FUNCTIONS (Illustrative Only) Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Receives and evaluates 911 police, fire and medical emergency calls, and related business calls for the City during an assigned portion of the 24-hours-per-day/7-days-per-week Police Department operations; provides information and/or transfers calls to the appropriate department, agency or response organization; takes messages for Police Department personnel. Dispatches public safety emergency units in accordance with established procedures and policies using a computerized dispatch system, including determining priority of emergency and sending appropriate response unit, including police, fire, emergency medical personnel, towing services, utilities. Provides emergency medical instructions to callers, including CPR, childbirth and other medical instructions according to standardized Emergency Medical Dispatch Pre-Arrival Instruction established through the National Academies of Emergency Dispatch. Maintains contact with all field units, including accounting for location and status of all units and maintaining records of all field calls. Operates a computer, telephone, and radio console and telecommunication equipment simultaneously while performing dispatching activities. Enters into, updates, and retrieves a variety of records from CLETS database, including stolen vehicles and other property, vehicle registration information, guns and property, and warranted or missing persons. Runs warrant checks on subjects, registration, checks on vehicles and property, and relays information and instructions to personnel in the field. Contacts public and private agencies and requests mutual assistance, including other law enforcement agencies, area fire departments, hospitals, towing services, and utilities. Logs call data in a written or automated format; monitors calls after initial dispatch to provide additional coordination, support or information. Accesses Federal, State and local law enforcement information databases to obtain information regarding outstanding warrants, criminal history, records information and vehicle data, relays such information to sworn staff. Acts as a liaison with the public and representatives of other agencies for the department; provides initial non-emergency contact with the public and representatives of other agencies for the requesting of police records or for fire or related services; determines the nature of the contact; provides factual information regarding services, policies and procedures, which requires a knowledge of legal guidelines, departmental policies and procedures and the use of tact and discretion, or directs the caller to the proper individual or agency. Maintains accurate departmental and law enforcement records and files; researches and compiles information from such files. Attends necessary fire a