Commercial Senior Auto Claims Adjuster- Remote
About the position Responsibilities • Manage a large inventory of claims ranging from minor to moderate complexity. • Answer inbound calls, open claims, acquire loss details from all involved parties. • Investigate, evaluate, negotiate, and settle auto and property damage claims for commercial rideshare, commercial GIG economy and/or personal lines non-standard products. • Explain policy, coverage, and appropriate course of action. • Arrange and pay repair, rental, towing, total losses and negotiate storage. • Document claim files, send correspondence, and communicate with all parties involved. • Work from a diary system to review and resolve claims within state compliance guidelines, policy provisions and standard operating procedures. Requirements • High School Diploma/GED or 2+ years of customer service experience in a virtual environment leveraging internet, phone, and chat features. • 1-2+ years of auto or commercial adjusting/liability experience required. • Must hold an Adjuster licensed for all applicable states or obtain license(s) within 90 days of filling position as a condition of employment. Nice-to-haves • 3+ years of prior claims adjusting experience preferred. • Auto physical damage training and/or I-CAR or SCLA enrollment preferred. • Bilingual a plus. • Empathy, Adaptability, Time Management, Organization. • Flexibility to support Pacific Time operating hours of 5:30am to 7:00pm. • Ability to support weekend shifts as needed. • Flexibility to work common shifts of 9:00am-6:00pm or 10:00am-7:00pm in most time zones. • Capability to complete training and perform the job in a remote setting as required. • Strong computer navigation skills. • Outstanding interpersonal skills. • Ability to handle several tasks simultaneously. • Shows respect for differences through excellent communication skills with people from an array of backgrounds. • Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.) • Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.) • Fulfills business needs, which may include investing extra time, helping other teams, etc. Benefits • Total compensation package. • Performance bonus. • 401(k) with a company match. Apply tot his job