Commercial Collector Remote
Job DetailsJob Location: Carrollton, TX 75007Position Type: Full TimeEducation Level: High SchoolTravel Percentage: NoneJob Shift: DayJob Category: Call Center AgentSummary:
Come join our team and help collect outstanding debts for our clients Spectrum, Comcast, T-Mobile, and NTTA. If you have face to face customer experience or call center experience, you are encouraged to apply. This is an entry level position where we provide the necessary training and additional coaching to be successful in this position.
Compensation:
$18/hr starting base pay; additional +$1/hr bilingual shift differential (upon completion of Spanish test)
Monthly bonus based on collection and performance
Daily/weekly/monthly incentives/prizes such as gift cards and giveaways
Essential Duties and Responsibilities:
Persuades delinquent customers to establish repayment terms using computer system and various collection software while using professionalism, tact and adhering to all applicable collection laws.
Achieves production goals and standards for servicing delinquent accounts without sacrificing quality of service.
Follows Client Operating Standards, State and Federal Legal Requirements and Regulation regarding Collections.
Accurately and thoroughly notates each account with efforts performed and results attained.
Handles PCI Data confidentially and securely.
Schedule:
Regular Schedule: Monday-Friday | 40-hrs/week
8-hr shifts with availability between 7am-7pm
3 weeks of Paid Training: Mon-Fri from 8am-5pm
One late night a week from 10am-7pm
One Saturday a month 8am-2pm
Schedules are assigned based on client and company needs
Minimum Qualifications
High School Diploma/GED required
Must be 18 years of age or older
Authorized to work in the United States
Client requirements for this campaign require a clean background check and a negative drug test result
Effective communication, negotiation, and problem-solving skills
Ability to multitask in a production driven environment
This role routinely uses standard office equipment, including electronic keyboard, mouse, and telephone. Basic computer knowledge and typing skills required
Must be comfortable navigating between multiple computer screens and systems
SWC Group Benefits:
Paid Holidays and CPL (Comprehensive Paid Leave)
Medical, Dental and Vision Insurance
Life Insurance
Short-Term and Long-Term Disability Plans
HSA (Pre-tax) Savings Account
401(k) Plan with matching contribution
Employee Referral Bonus
Paid Training Program
Please feel free to contact us for further questions at (972) 905-3410 or via email at [email protected]
Qualifications
Apply To This Job
Come join our team and help collect outstanding debts for our clients Spectrum, Comcast, T-Mobile, and NTTA. If you have face to face customer experience or call center experience, you are encouraged to apply. This is an entry level position where we provide the necessary training and additional coaching to be successful in this position.
Compensation:
$18/hr starting base pay; additional +$1/hr bilingual shift differential (upon completion of Spanish test)
Monthly bonus based on collection and performance
Daily/weekly/monthly incentives/prizes such as gift cards and giveaways
Essential Duties and Responsibilities:
Persuades delinquent customers to establish repayment terms using computer system and various collection software while using professionalism, tact and adhering to all applicable collection laws.
Achieves production goals and standards for servicing delinquent accounts without sacrificing quality of service.
Follows Client Operating Standards, State and Federal Legal Requirements and Regulation regarding Collections.
Accurately and thoroughly notates each account with efforts performed and results attained.
Handles PCI Data confidentially and securely.
Schedule:
Regular Schedule: Monday-Friday | 40-hrs/week
8-hr shifts with availability between 7am-7pm
3 weeks of Paid Training: Mon-Fri from 8am-5pm
One late night a week from 10am-7pm
One Saturday a month 8am-2pm
Schedules are assigned based on client and company needs
Minimum Qualifications
High School Diploma/GED required
Must be 18 years of age or older
Authorized to work in the United States
Client requirements for this campaign require a clean background check and a negative drug test result
Effective communication, negotiation, and problem-solving skills
Ability to multitask in a production driven environment
This role routinely uses standard office equipment, including electronic keyboard, mouse, and telephone. Basic computer knowledge and typing skills required
Must be comfortable navigating between multiple computer screens and systems
SWC Group Benefits:
Paid Holidays and CPL (Comprehensive Paid Leave)
Medical, Dental and Vision Insurance
Life Insurance
Short-Term and Long-Term Disability Plans
HSA (Pre-tax) Savings Account
401(k) Plan with matching contribution
Employee Referral Bonus
Paid Training Program
Please feel free to contact us for further questions at (972) 905-3410 or via email at [email protected]
Qualifications
Apply To This Job