Collegiate Customer Service Representative

Alera Group, Inc. is seeking a Collegiate Customer Service Representative to join their team. The role involves responding to student and parent inquiries regarding health insurance, troubleshooting customer issues, and providing professional support during peak enrollment seasons. Responsibilities Respond to a high volume of student and parent inquiries via phone and email regarding student health insurance enrollment, waivers, and general coverage questions Troubleshoot and resolve customer issues while maintaining accurate documentation of interactions, follow-ups, and escalations within internal systems Provide empathetic, professional customer support while collaborating with team members and supervisors to improve service processes during peak enrollment seasons Skills Prior customer service experience required, preferably in a high-volume phone and email support environment Strong verbal and written communication skills with the ability to assist students and parents in a professional, patient, and empathetic manner Excellent organizational and time-management skills with the ability to multitask, prioritize, and work both independently and collaboratively during busy seasons Benefits Medical Dental Life and disability insurance 401k Generous paid time off Much more Company Overview Alera Group is a growing leader, reimagining the complex risk management, insurance and financial services delivery experience through intentional collaboration connecting clients to holistic solutions that protect and grow all they value most. It was founded in 2017, and is headquartered in Deerfield, Illinois, USA, with a workforce of 1001-5000 employees. Its website is