Collections Specialist I
Job Description:
• Provide excellent customer service regarding collection issues
• Resolve billing errors and disputes associated with collection issues
• Deliver credit and collections support for Customer Care Sales team
• Enter bankruptcy notices in billing systems
• Respond to customer, associate, and collection agency inquiries
• Provide backup for other Collections Specialists and Manager as needed
• Maintains the Credit and Collections email inbox
• Maintain Collection reports
• Learn and comply with Cable One credit and collections practices and policies.
• Learns and complies with regulatory requirements, including SOX.
• Assists with special projects as assigned.
Requirements:
• Proficiency in Microsoft Word and Excel.
• High School diploma.
• Associate’s degree (A.A..) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
Benefits:
• Medical, dental, and vision plans – start when you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection
• Additional Perks Tuition reimbursement (up to $5,250 on 1st year)
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment
• Provide excellent customer service regarding collection issues
• Resolve billing errors and disputes associated with collection issues
• Deliver credit and collections support for Customer Care Sales team
• Enter bankruptcy notices in billing systems
• Respond to customer, associate, and collection agency inquiries
• Provide backup for other Collections Specialists and Manager as needed
• Maintains the Credit and Collections email inbox
• Maintain Collection reports
• Learn and comply with Cable One credit and collections practices and policies.
• Learns and complies with regulatory requirements, including SOX.
• Assists with special projects as assigned.
Requirements:
• Proficiency in Microsoft Word and Excel.
• High School diploma.
• Associate’s degree (A.A..) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
Benefits:
• Medical, dental, and vision plans – start when you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection
• Additional Perks Tuition reimbursement (up to $5,250 on 1st year)
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment