Collections Specialist

Airgas is a leading U.S. supplier of industrial, medical and specialty gases. The Collections Specialist is responsible for maintaining a healthy accounts receivable portfolio by researching and resolving account issues to minimize bad debt write-offs. Responsibilities Manage and reconcile an account portfolio, prioritizing efforts to maximize collections while identifying accounts at risk of delinquency Resolve customer account issues, including past due invoices, and negotiate payment settlements as necessary Assist in resolving non-payment issues Collaborate with Cash Applications, Dispute Management, and Special Handling teams to resolve unpaid cash, non-payment issues, and customer disputes Initiate reviews and recommendations regarding final demand notices and outside collections with Field Sales and Collection management Maintain professional relationships with branch managers, account managers, and area sales managers Inform regional managers of issues when appropriate Skills High School Diploma/GED required Demonstrated excellence in oral and written communication and interpersonal skills Ability to adapt communication style to various customer situations Positive attitude and willingness to learn, coupled with the ability to collaborate effectively within a team Customer-focused behavior, including building positive relationships and understanding customer needs Ability to handle challenging situations diplomatically and professionally Strong analytical and problem-solving skills, with the ability to make independent decisions and escalate issues when necessary Proficiency in Google Suite applications and/or Microsoft Office (Word, Excel) Manage and reconcile an account portfolio, prioritizing efforts to maximize collections while identifying accounts at risk of delinquency Resolve customer account issues, including past due invoices, and negotiate payment settlements as necessary Assist in resolving non-payment issues Collaborate with Cash Applications, Dispute Management, and Special Handling teams to resolve unpaid cash, non-payment issues, and customer disputes Initiate reviews and recommendations regarding final demand notices and outside collections with Field Sales and Collection management Maintain professional relationships with branch managers, account managers, and area sales managers Inform regional managers of issues when appropriate Associate's/Bachelor's degree preferred SAP experience preferred Benefits Medical Dental Vision Life AD&D Short Term and Long Term Disability Insurance Vacation Sick Paid Holidays 401(k) Retirement Plan with company match Tuition Assistance Progressive parental leave package Generous paid time off for the birth or placement of children 401k plan with company matching funds Tuition reimbursement Discounted college tuition for employees’ dependents Airgas Scholarship Program Company Overview Airgas, an Air Liquide company, is a leading U.S. single-source supplier of gases, welding equipment and supplies, and safety products. It was founded in 1982, and is headquartered in Radnor, Pennsylvania, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Airgas has a track record of offering H1B sponsorships, with 7 in 2025, 8 in 2024, 12 in 2023, 10 in 2022, 8 in 2021, 6 in 2020. Please note that this does not guarantee sponsorship for this specific role.