Collections Specialist
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
Responsible for the reconciliation and collection activity for high profile accounts. Assess customer's needs and reconcile issues that can include:
Pricing
System limitations
Operational service issues
Protect the integrity of Medline's accounts receivables by:
Identifying and managing Credit Risk
Recognizing when additional credit analysis is necessary and initiating the request with appropriate personnel
Reviewing and analyzing various accounts receivable reports including aging, unapplied cash, short pay, and open credit request status reports
Evaluating blocked orders and determining appropriate action: release, recommend credit hold, or negotiate plans of repayment that would optimize risk mitigation
Managing account exposure to assigned credit limit and escalating where appropriate
Conduct daily account reconciliation including:
Working with sales on pricing
System process
Freight issues
Analyzing and processing offsets
Write-off requests
Facilitate conference calls with Sales, customers, and other stakeholders to:
Analyze data and reports to identify problems
Resolve service issues
Collaborate with Sales to:
Prepare and provide management with updates for monthly account reviews with leadership team
Escalate for assistance as needed
Assist with process gap analysis within the Accounts Receivable department
Conduct daily collection calls to customers and sales representatives
Manage and monitor plans of repayment for delinquent accounts
Train and mentor team members on policies, procedures, and best practices as needed
Qualifications
High school diploma or equivalent
3-5 years of experience in Business-to-Business collections
Experience with large volume and critical account dispute resolution
Intermediate level skill in Microsoft Excel
Intermediate level skill in Microsoft Word
Requirements
Position requires occasional travel for business purposes (within state and out of state)
Preferred Job Requirements
Bachelor’s degree
Professional NACM certification (CBA) or training
Experience interpreting D&B reports
Experience working with financial statements
Intermediate skill level in SAP
Benefits
Competitive total rewards package
Continuing education & training
Tremendous potential with a growing worldwide organization
Health insurance
Life and disability insurance
401(k) contributions
Paid time off
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