Collections Specialist

Collections Specialist Location: Remote (Philippines) Reports to: Accounts Receivable Manager Team: Finance About Panoptyc At Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local businesses, our impact is far-reaching. As a fully remote, rapidly growing team, we're excited to invite top talent to join us in reshaping the future of retail security. About the Role We are hiring a Collections Specialist who is a proactive and systematic professional focused on the heartbeat of our business: healthy cash flow. This is not a passive administrative role; you will be the owner of our accounts receivable cycle, ensuring our enterprise clients stay aligned with their commitments while maintaining high-quality professional relationships. You will own the full collections cycle and are responsible for: High-volume invoice follow-up via phone and email. Account reconciliation to ensure accuracy and resolve outstanding balances. Negotiating payment plans and resolving billing disputes cross-functionally. Building strong relationships with client billing departments to ensure seamless payment loops. You must be systematic, commercially sharp, and possess a strong owner mindset. We value the ability to be firm on results while remaining professional and solution-oriented. What You’ll Own Receivables Management Execute a proactive strategy to follow up on overdue invoices through daily phone calls and emails. Regularly review customer accounts to identify outstanding balances and ensure accurate allocation. Maintain a clean and up-to-date AR aging report. Negotiation & Problem Resolution Lead negotiations with clients to establish payment plans that protect Panoptyc’s cash flow. Collaborate with internal Sales and Customer Success teams to resolve disputes impacting payment. Identify the "why" behind payment delays and implement solutions to prevent future friction. Documentation & Reporting Maintain meticulous records of all communications and transactions in our systems. Provide regular reports to Finance leadership on collection status and aging trends. Proactively identify areas for process improvement within the billing and collections workflow. Customer Relationship Management Act as the primary, professional point of contact for all client inquiries related to billing. Build positive, long-term rapport with client stakeholders to ensure Panoptyc is a priority in their payment cycles. Ensure all activities comply with company policies and relevant financial regulations. What “Great” Looks Like in This Role We hire great. In this role, that means: You treat the company’s bank account as if it were your own. You are systematic about your follow-ups; nothing "slips through the cracks." You balance commercial sharpness with professional empathy to get results without burning bridges. You answer questions directly and provide data-backed reports on your progress. You demonstrate urgency in resolving disputes and securing payments. Requirements Experience 2+ years of experience in Collections, Accounts Receivable, or Finance Operations. Proven track record of managing high-volume portfolios and reducing DSO (Days Sales Outstanding). Experience in a B2B or SaaS environment is a plus. Skills & Muscle Strong negotiation skills and the ability to handle difficult financial conversations with poise. Exceptional written and verbal communication—you are concise and action-oriented. High proficiency in Excel and experience with CRMs (Salesforce/HubSpot) and accounting software. Analytical & Systematic A highly organized approach to managing daily outreach and reconciliation tasks. Ability to use data to prioritize your daily "hit list" of overdue accounts. Detail-oriented mindset to ensure zero errors in account allocation. Core Competencies Systematic Thinking: You follow a rigorous process to maximize collection efficiency. Empowered (Owner Mindset): You don't wait for instructions to resolve a "messy" account. High Urgency: You understand that time is money in the world of collections. Opinionated: You suggest better ways to handle billing workflows based on client feedback. Compensation and Benefits Earnings: Hourly rate. Work Environment: Fully Remote (Candidates based in the Philippines). Expected Start Date: ASAP. How to Apply Ready to take ownership of our financial operations and support a high-growth AI mission? Apply here: