Collections Representative (Hybrid)
Enova International is a leading financial technology company that provides online financial services through their AI and machine learning-powered platform. The Collections Representative is responsible for providing small businesses with payment options and ensuring positive interactions with customers facing financial hardships. Responsibilities Handle inbound and outbounds calls to customers regarding overdue payments Find solutions for customers who are past due on their account to get them back up to date Follow up with customers via email and answer any questions that they may have Maintain accurate, up-to-date information of customer interactions Move existing customers through various stages of delinquency with a proficiency to brings loans to a current status Follow all collection laws and legal practice Skills Strong verbal communication and negotiation skills Aptitude to express empathy and patience while discussing sensitive issues Ability to balance multiple priorities, independently problem solve, and effectively handle changing situations The drive to exceed your goals in a fast-paced, metric driven environment Computer proficiency and accurate data entry skills required Prior experience using Salesforce is a plus Knowledge of FDCPA and FCRA practices Benefits Health, dental, and vision insurance including mental health benefits 401(k) matching plus a roth option (U.S. Based employees only) PTO & paid holidays off Sabbatical program (for eligible roles) Summer hours (for eligible roles) Paid parental leave DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova) Employee recognition and rewards program Charitable matching and a paid volunteer day…Plus so much more! Company Overview Enova International (NYSE: ENVA) is a leading online financial services company that serves small businesses and consumers who are underserved by traditional banks. It was founded in 2004, and is headquartered in Chicago, Illinois, USA, with a workforce of 1001-5000 employees. Its website is