Collections Officer, Temporary
Job Description:
• Student Payment Plan Collections – 80%
• Follows established collections processes for current and former students to inform students of upcoming and past due payments scheduled
• Performs telephone, mail, and email contact attempts to collect upcoming and delinquent account balances in accordance with the University’s and state/federal regulations
• Tracks and achieves weekly and quarterly metrics for student payment plan collections, phone and e-mail productivity and bad debt expense
• Works with students to establish payment plan arrangements
• Maintains accurate and completes notes for activities for all accounts receivable balances in appropriate systems
• Ensures out of school and in school accounts are moving through the collections process by identifying delinquent accounts, aging period, and payment sources
• Assigns out of school student accounts with Collection Agencies if needed and works with Collection Agencies
• Performs analyses for management to better understand the collection trends, the cause for outstanding AR and collection agency performance
• Performs collections attempts using our strategic daily out of school and In school automated dial campaigns to encourage on time payments for all students
• Educating and Counseling Students – 20%
• Answers student questions regarding their account balances, payment amount due and financial aid status
• Explains why payment plan amounts may vary from their original estimate and counseling students on their account balance
• Performs other duties as assigned
Requirements:
• 3+ years of collections or business/accounting related work experience required
• Knowledge of Fair Debt Collection Practices Act (FDCPA) is desired
• Clear and professional verbal, written, and interpersonal communication skills
• Excellent organization and time management skills
• Strong analytical and problem-solving capabilities
• High level of professional ethics and etiquette
• Ability to maintain the highest level of confidentiality
• Proficient in Microsoft Office Suite and the ability to utilize multiple systems
• HS Diploma required
Benefits:
• Health insurance
• Equal opportunity employer
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Apply To this Job
• Student Payment Plan Collections – 80%
• Follows established collections processes for current and former students to inform students of upcoming and past due payments scheduled
• Performs telephone, mail, and email contact attempts to collect upcoming and delinquent account balances in accordance with the University’s and state/federal regulations
• Tracks and achieves weekly and quarterly metrics for student payment plan collections, phone and e-mail productivity and bad debt expense
• Works with students to establish payment plan arrangements
• Maintains accurate and completes notes for activities for all accounts receivable balances in appropriate systems
• Ensures out of school and in school accounts are moving through the collections process by identifying delinquent accounts, aging period, and payment sources
• Assigns out of school student accounts with Collection Agencies if needed and works with Collection Agencies
• Performs analyses for management to better understand the collection trends, the cause for outstanding AR and collection agency performance
• Performs collections attempts using our strategic daily out of school and In school automated dial campaigns to encourage on time payments for all students
• Educating and Counseling Students – 20%
• Answers student questions regarding their account balances, payment amount due and financial aid status
• Explains why payment plan amounts may vary from their original estimate and counseling students on their account balance
• Performs other duties as assigned
Requirements:
• 3+ years of collections or business/accounting related work experience required
• Knowledge of Fair Debt Collection Practices Act (FDCPA) is desired
• Clear and professional verbal, written, and interpersonal communication skills
• Excellent organization and time management skills
• Strong analytical and problem-solving capabilities
• High level of professional ethics and etiquette
• Ability to maintain the highest level of confidentiality
• Proficient in Microsoft Office Suite and the ability to utilize multiple systems
• HS Diploma required
Benefits:
• Health insurance
• Equal opportunity employer
Apply tot his job
Apply To this Job