Collections Coordinator
Job title: Collections Coordinator in Charlotte, NC at Coca-Cola
Company: Coca-Cola
Job description: Requisition ID: 223981Locations: CharlotteUncap Your Potential at America's Largest Coca-Cola Bottler — Pour Your Passion into Purpose!We're more than beverages—we're building meaningful careers and vibrant communities. Join our team where your talent meets purpose, and every teammate directly shapes our success.
Career Growth: Clear pathways to advance and develop your career
Competitive Benefits: 401(k) match + health coverage + employee stock purchase plan
Purpose-Driven: Create meaningful impact in the communities you serve
Professional Development: Dedicated training + personalized mentorship
Join us - your refreshing new chapter starts here!Job OverviewThe Collections Coordinator is responsible for reviewing and monitoring national, non-national, bottler, military, and smaller customer accounts in order to mitigate cash flow issues due to the customer's late payments, non-payments, or short payments. This position is responsible for maximizing cash flow and minimizing bad debt or reserve write-offs due to nonpayment by utilizing various SAP tools and Tableau reporting to verify and analyze customer payment status and taking steps needed to secure timely collection. The Collections Coordinator may also train new employees on collection standard procedures and the CONA SAP collection module.Duties & Responsibilities
Monitors customer payment portals, dispute information, and department reporting for payment information and missed invoices and then initiates customer contact to collect and resolve past due balances while making decisions and/or recommendations to leadership on which accounts to block
Leads the review and evaluation of department aging reports and CONA SAP to create a worklist for collection contacts daily
Serves as point of contact for customers who are missing or requesting invoice copies and statements and partners with the sales team if a customer invoice has an issue the customer has highlighted, such as charging tax, or incorrect master data information
Acts as point of contact for the sales team when customer questions arise in sales branch concerning payment status or NSF check status and have the ability to place an order for customers, as needed
Leads interactions with collectors, customers, and internal stakeholders on the resolution of broken promise to pay and makes decisions and/or recommendations to turn over to outside collection agencies when all internal attempts and branch intervention have failed to secure past due payment
Performs frequent customer account reviews and works with collectors on the outstanding collection and identifies customers paying beyond CCCI terms and then develop strategies and collection methods that result in the customer paying consistently to terms
Knowledge, Skills, & Abilities
Excellent communication skills, written and verbal
Analytical skills
Previous collection experience with National and Non-National account collections
Customer dispute resolution
Sales
Manufacturing organizational experience beneficial
Minimum Qualifications
High school diploma or GED
Knowledge acquired through 3 to up to 5 years of work experience
Preferred Qualifications
Business Administration or Accounting experience
Work EnvironmentOffice environment during trainingRemote after trainingEqual Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.
Expected salary:
Location: Charlotte, NC
Apply for the job now!
Apply Now
Company: Coca-Cola
Job description: Requisition ID: 223981Locations: CharlotteUncap Your Potential at America's Largest Coca-Cola Bottler — Pour Your Passion into Purpose!We're more than beverages—we're building meaningful careers and vibrant communities. Join our team where your talent meets purpose, and every teammate directly shapes our success.
Career Growth: Clear pathways to advance and develop your career
Competitive Benefits: 401(k) match + health coverage + employee stock purchase plan
Purpose-Driven: Create meaningful impact in the communities you serve
Professional Development: Dedicated training + personalized mentorship
Join us - your refreshing new chapter starts here!Job OverviewThe Collections Coordinator is responsible for reviewing and monitoring national, non-national, bottler, military, and smaller customer accounts in order to mitigate cash flow issues due to the customer's late payments, non-payments, or short payments. This position is responsible for maximizing cash flow and minimizing bad debt or reserve write-offs due to nonpayment by utilizing various SAP tools and Tableau reporting to verify and analyze customer payment status and taking steps needed to secure timely collection. The Collections Coordinator may also train new employees on collection standard procedures and the CONA SAP collection module.Duties & Responsibilities
Monitors customer payment portals, dispute information, and department reporting for payment information and missed invoices and then initiates customer contact to collect and resolve past due balances while making decisions and/or recommendations to leadership on which accounts to block
Leads the review and evaluation of department aging reports and CONA SAP to create a worklist for collection contacts daily
Serves as point of contact for customers who are missing or requesting invoice copies and statements and partners with the sales team if a customer invoice has an issue the customer has highlighted, such as charging tax, or incorrect master data information
Acts as point of contact for the sales team when customer questions arise in sales branch concerning payment status or NSF check status and have the ability to place an order for customers, as needed
Leads interactions with collectors, customers, and internal stakeholders on the resolution of broken promise to pay and makes decisions and/or recommendations to turn over to outside collection agencies when all internal attempts and branch intervention have failed to secure past due payment
Performs frequent customer account reviews and works with collectors on the outstanding collection and identifies customers paying beyond CCCI terms and then develop strategies and collection methods that result in the customer paying consistently to terms
Knowledge, Skills, & Abilities
Excellent communication skills, written and verbal
Analytical skills
Previous collection experience with National and Non-National account collections
Customer dispute resolution
Sales
Manufacturing organizational experience beneficial
Minimum Qualifications
High school diploma or GED
Knowledge acquired through 3 to up to 5 years of work experience
Preferred Qualifications
Business Administration or Accounting experience
Work EnvironmentOffice environment during trainingRemote after trainingEqual Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.
Expected salary:
Location: Charlotte, NC
Apply for the job now!
Apply Now