Collections Coordinator

Fasken is a leading international business law and litigation firm, seeking a detail-oriented and proactive Collections Coordinator to join their Finance team. The role involves the timely collection of overdue accounts, managing client communications, and supporting various Accounts Receivable initiatives to maintain financial accuracy and client satisfaction. Responsibilities Manage a portfolio of assigned lawyers' Accounts Receivable (AR), bad debt, and write-offs while improving cash flow and meeting Key Performance Indicators (KPIs) Maintain and provide detailed documentation of collection activities to the Finance Committee on a monthly basis Research and analyze accounts e.g., payment patterns/behaviours, and previous collection efforts prior to engaging in collection Assist the Collection Manager with projects and initiatives as assigned to deliver best-in-class processes and practices for the Collection function Assist as needed with AR payment reconciliation and correspondence to clients relating to AR payments as directed Providing AR reporting to Clients, staff and lawyers, upon request Monitoring Accounts Receivable (AR) email inbox for internal and external client requests and responding in a timely manner, or escalate as necessary Skills Working knowledge of acceptable credit control/collections methods, procedures and practices (business to business) within a professional services environment General knowledge of basic accounting principles Proficiency with computer software programs, including MS Office (Word, Excel and Outlook) Working knowledge of a computerized accounting system (3E is an asset) Research and problem-solving skills with the ability to exercise judgement to resolve related issues Extreme accuracy and attention to detail Experience with customer service skills when dealing with internal and external clients; ability to remain professional, confident and have strong oral and written communication skills Highly organized in prioritizing work, multitasking, and consistently meeting deadlines within a fast-paced work environment Having an understanding of urgency and being able to work independently Must be able to work independently as well as with the ability to work in a collaborative team-based environment Ability to maintain confidentiality Prior work experience in a Law Firm or related environment Benefits A health and wellness subsidy Flexible medical and dental benefits, including telemedicine services Hybrid work flexibility Short and long-term disability insurance Employee and family assistance program (EFAP) Group retirement savings plan with matching contributions Paid vacation and sick days Personal days Educational reimbursement Maternity/Parental Leave top-up Employee Referral Program Company Overview We are a non-profit organization with more than 625 individual and 35 honorary members representing more than 185 member firms. It was founded in 1972, and is headquartered in North Vancouver, BC, CA, with a workforce of 0-1 employees. Its website is