Collections Advocate. Hybrid Flex - Various Schedules, w/ Weekends Days

Macy's is a storied company that has been part of America's heart for over 160 years. They are seeking a Collections Advocate to handle collection activities on incoming and outgoing calls, assisting customers with delinquent accounts while fostering an environment of respect and connection. Responsibilities Receive and/or make telephone connections with customers on delinquent accounts Communicate with other departments within MCCS to research customer delinquent accounts Assist with on-the-job training of new associates and cross training Regular, dependable attendance and punctuality Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities Skills High school diploma or general education degree (GED) required Excellent communication skills required Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals Ability to write routine reports and correspondence Must be able to speak effectively before groups of customers or employees of organization Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume Ability to apply concepts of basic algebra and geometry Ability to carry out instructions furnished in written, oral, and diagram form Must be able to solve problems involving several concrete variables in standardized situations Ability to provide outstanding customer service to external and internal customers on a consistent basis Ability to take control of and resolve customer issues utilizing active listening skills Ability to adapt quickly to changing customer expectations and needs Ability to be a self-starter who is comfortable taking the initiative Strong decision-making abilities Strong analytical skills Ability to navigate multiple computer applications and work from a dual monitor setup Ability to complete financial transactions accurately and proficiently Ability to work a flexible schedule based on department and Company needs One to three months related experience and/or training Benefits Merchandise discounts Performance-based incentives Annual merit review Employee Assistance Program with mental health counseling and legal/financial advice Company Overview Macy's is America’s store for life. The largest retail brand of Macy's, Inc. It was founded in 1858, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Macy's has a track record of offering H1B sponsorships, with 2 in 2025, 1 in 2024, 10 in 2022, 26 in 2021, 37 in 2020. Please note that this does not guarantee sponsorship for this specific role.