Collections & Account Services Representative

City Property Management is a family-owned company providing exceptional HOA management services since 1979. The Collections & Account Services Representative will manage delinquent HOA accounts, negotiate payments, and ensure professional customer service while working directly with homeowners and Board members. Responsibilities Monitor accounts receivable and delinquency reports daily through our collection control system Complete monthly collection activity reports for HOA Boards of Directors Initiate appropriate collection activities including past due notices, collection letters, and lien preparation Negotiate payment terms with homeowners following established guidelines to minimize collection costs Prepare accounts for attorney referral when necessary Respond to collection-related inquiries within 48 hours via phone or written communication Analyze and update customer accounts with corrections and modifications Process action items from incoming requests and assign to appropriate team members Complete assigned action item tasks within 72-hour timeframe Maintain clear internal communication between departments using phone logs and documentation Professional use of all company systems and external platforms Skills Outstanding customer service skills with a professional, empathetic approach Excellent verbal and written communication abilities Strong attention to detail and ability to maintain confidential information Reliable attendance and punctuality Ability to work independently and meet strict deadlines Computer proficiency including email, calendar systems, and database management Ability to establish positive working relationships with colleagues, clients, and the public Previous collections or accounts receivable experience Experience in customer service or client-facing roles Benefits Health, dental, and life insurance 401(k) with company matching Health savings account Employee assistance program Professional development assistance Employee referral program Comprehensive PTO package (begins after first year of employment) Company Overview City Property Management Company is Arizona's locally owned HOA management firm. It was founded in 1979, and is headquartered in Phoenix, Arizona, USA, with a workforce of 51-200 employees. Its website is