Collection Analyst

About ProSource

At ProSource, we build and manage highly technical distributed teams for some of the most innovative companies in the world. We believe in humanizing the outsourcing industry by finding, attracting, and retaining top talent. Our dynamic workspaces promote creativity, collaboration, and well-being. We leverage smart technologies to ensure our clients and employees thrive in a collaborative, high-performing environment.

Role Overview:

The Collection Analyst is responsible for managing collections and ensuring timely and accurate cash application. This role monitors aging accounts, follows up on outstanding balances, prepares A R reports, and works closely with customers and internal teams to resolve billing issues. The position also supports DSO tracking, payment processing in NetSuite, and account updates in systems such as Quadient Yaypay. Strong communication, organization, and attention to detail are essential to maintain healthy cash flow and positive customer relationships.

Key Responsibilities:

• Proactively manages outstanding accounts receivable by conducting collection calls and timely follow-ups to prevent potential collection issues.
• Review customer accounts and A/R Aging reports with the A/R Manager on a weekly basis to assess the status of collections and perform any follow-up duties as addressed in meetings.
• Prepare monthly A/R recon reports, identifying and explaining significant outstanding items.
• Monitor DSOs and payment trends to prevent aged balances and identify drivers of the aged balances.
• Maintain accurate records of all collection activities and update customer information in the Quadient Yaypay system as needed.
• Recommends and facilitates appropriatie legal or escalation actions for severely past-due accounts, while coordinating payment plans when applicable.
• Evaluate delinquent and non-performing accounts and provide recommendations for bad debt reserves or write-offs, in coordination with the A/R Manager.
• Processes and applies customer payments (ACH and lockbox) in NetSuite, ensuring accurate and timely cash application.
• Create deposits in NetSuite for customer payments and make necessary accounting entries, ensuring alignment with bank reconciliation and cash accounting procedures.
• Monitor autopayment accounts for rejected or expired credit cards and proactively contact customers to secure updated payment information. Reprocess credit card failed payments as needed to ensure timely collection.
• Monitor AR Billing inbox and respond to billing inquiries from customers.
• Provide excellent customer service both internally and externally while effectively managing the debt collection process.
• Performs other related duties and special projects assigned.

Qualifications:

• Experience with managing delinquent accounts and developing customer relationships
• Strong organizational skills to manage multiple collection activities and prioritize tasks effectively
• Excellent oral and written communication skills to effectively communicate with customers, internal stakeholders, and management
• Detail-oriented with a focus on accuracy and consistent documentation
• Basic understanding of SaaS/subscriptions billing and collections model is preferred
• Critical thinking and problem-solving skills to identify issues and recommend solutions
• Ability to work independently and as part of a team in a fast-paced environment
• Experience with NetSuite, Quadient Yaypay, Stripe, and Salesforce strongly preferred but not mandatory
• Proficient with productivity tools such as Microsoft Office Suite or strong excel skills
• Ability to work in multiple systems

Schedule:

• Monday to Friday, 10pm to 7am PHT

What's in it for you?

• 💸 Highly competitive salary
• 🏥 HMO coverage for you and 2 dependents from Day 1
• 💻 Enjoy a fully remote setup with all the tools you need
• 🌱 Full-time role with excellent perks and benefits