Collection Analyst

We’re not just building better tech. We’re rewriting how data moves and what the world can do with it. With Confluent, data doesn’t sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.One Confluent. One Team. One Data Streaming Platform.About the Role:Confluent is seeking a Collections Analyst who is self-motivated and has great verbal and written communication skills. In this role, you will be primarily responsible for the collection of invoices from our customers who range from Fortune 500 corporations to smaller companies.We are ideally looking for a candidate with 3+ years of experience with collections in a high-growth software or SaaS based environment. Attention to detail, follow through, and planning are keys to success in this role. Since we are a fast-paced, high growth company, we are looking for an independent and effective team player to join our team and help drive our growth.What You Will Do:Manage cash application, research and resolution of payment disputesDispute invalid deductions and follow up on the status of repaymentHeavy collection emails to follow up on outstanding invoicesDocumenting daily collections activity in Collections platformPartner with the Billing Team to ensure customer invoices are sent out timelyManage incoming email to the AR team and respond to inquiries and customer requestsPursue Reseller Certificates and Tax Withholding Documents as neededProvide excellent and considerate customer service to external and internal customersMeet defined department goals, AR aging metrics and DSOWhat You Will Bring:3+ years of high volume corporate collections experience in a shared service environmentKnowledge of billing, cash and collections proceduresStrong problem solving and written/verbal communication skillsAbility to prioritize and multi-task with a high volume of invoices and customer inquiriesStrong attention to detail, goal orientedExperience with Netsuite and Salesforce systemsIntermediate Excel skillsCommitment to excellent customer serviceWhat Gives You an Edge:Experience with YayPay Collections systemProcess improvement experienceReady to build what's next? Let’s get in motion.Come As You AreBelonging isn’t a perk here. It’s the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what’s possible.We’re proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.

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