Cloud Operations Administrator II

As a Cloud Operations Administrator II, the candidate will be responsible for supporting and managing the day-to-day operations of customer hosted cloud environments. They will perform more advanced tasks related to the Jenzabar One ecosystem, troubleshooting of customer-submitted issues, and configuration of cloud-hosted systems. The candidate will also assist with larger projects and work more independently while collaborating with other teams. Essential Tasks • Help manage cloud resources, ensuring proper configuration, performance, and availability under supervision of senior team members and Cloud Services Leadership • Perform basic configuration and troubleshooting to address server-side issues related to Jenzabar One application stack • Perform test and production upgrades on hosted systems for applications in the Jenzabar One ecosystem • Troubleshoot and resolve more complex cloud-related issues, including application deployment problems • Participate in cross-functional collaboration with other business units to assist hosted customers • Provide detailed incident reports and post-mortem analysis for resolved issues • Work with the team to identify and implement processes to improve efficiency of business processes within Cloud Services • Provide excellent customer support for cloud-related incidents and escalate to senior team members when needed • Demonstrate intermediate proficiency of Jenzabar cloud deployments, processes, and core application stack; and begin learning 1-2 specialty areas • Serve as an escalation point for Cloud Operations Specialist I and Network Operations Center (NOC) team • Complete other duties as assigned by the Manager, Cloud Systems or other Cloud Services leadership • Leverage AI-enabled tools and analytics to enhance decision-making, improve efficiency, and drive measurable business outcomes when appropriate • Apply sound judgment and ethical standards when using AI, ensuring accuracy, data privacy, and responsible human-in-the-loop oversight • Other duties as assigned Required Skills and Qualifications • 2 - 4 years experience in a cloud-oriented or systems administration role. • Associate’s degree in Computer Science, IT, or related field, or equivalent practical experience. • Proficient in cloud services/tools, virtualization technologies, Windows operation systems, and networking concepts. • Familiarity with one or more scripting languages (e.g. T-SQL, PowerShell, Python). • Strong troubleshooting skills and the ability to solve complex cloud-related problems. • Ability to learn quickly, work in a team environment, and follow direction. • Strong communication skills and attention to detail. The pay range for this position is $50,000-$63,000/year; however, base pay offered may vary depending on job-related knowledge, geographic location, skills, and experience. This position is eligible for an annual bonus in addition to a full range of benefits. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Benefits Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, PTO, Paid Parental Leave, Paid Holidays, Short Term Disability, Long Term Disability, 401K, Educational Assistance Jenzabar does not discriminate in employment opportunities or practices on the basis of race, color, sex, gender, gender identity, pregnancy, childbirth and related medical conditions, genetics, genetic markers and carrier status, creed, religion, national origin, ancestry, age, disability, medical condition, marital status, sexual orientation, military service, veteran status, or any other status protected by state and federal laws. Please Note: Jenzabar does not sponsor applicants for work visas. Electronic Monitoring Notice: Job applicants are advised that Jenzabar reserves the right to monitor, access, review, and disclose electronic activity conducted on Company‑owned devices, networks, and systems, as well as activity involving Jenzabar applications or accounts accessed on personal devices. Monitoring may include email, messaging, internet usage, files, applications, and other electronic communications or data, and is performed for security, compliance, and operational purposes.