Cloud Infrastructure Engineer

OVERVIEW »Location: London / Basingstoke (UK) with remote flexibilityContract: Full-TimeDepartment: TechOpsSalary Range: £40,000–£45,000 (depending on experience)WHAT THE JOB IS ALL ABOUT »Hey I'm Rich, TechOps Director, and I'm looking for a Cloud Infrastructure Engineer to support the delivery and ongoing evolution of our cloud-based systems that power live sports operations around the world. This hands-on, delivery-focused role is ideal for someone with a foundational understanding of AWS and a strong desire to learn through exposure to high-impact, real-world deployments.You’ll play an active role in the planning, rollout, and support of cloud-based workflows collaborating with DevOps, software, and operations teams to ensure systems are both technically robust and operationally ready. Your work will span the full deployment lifecycle, from early-stage proof-of-concepts (PoCs) and demos through to feature validation and post-launch support.As part of a cross-functional delivery team, you'll gain valuable experience across live video pipelines, AWS infrastructure, hybrid networking models, and globally distributed deployments. This role is also key in bridging the gap between cloud engineering and operational support ensuring smooth handovers, issue resolution, and continuous improvement of our service delivery.WHO YOU’LL WORK WITH »DevOps EngineersSoftware DevelopersTechOps System LeadsNetwork Infrastructure EngineersGlobal System ArchitectIT and Security TeamsVenue Operations & Deployment TeamsReporting to: TechOps DirectorWHAT YOU’LL DO »Coordinate end-to-end cloud workflow delivery, ensuring alignment across engineering, operations, and deployment teamsSupport proof-of-concept (PoC) deployments, helping validate infrastructure, performance, and operational feasibilityContribute to operational readiness planning, including SOPs, support documentation, and escalation processesAssist in AWS infrastructure troubleshooting, helping diagnose and resolve issues involving EC2, MediaConnect, IAM, VPNs, and related servicesRespond to operational incidents and support tickets, providing triage and collaborative resolution for cloud-related issuesParticipate in feature testing and validation, ensuring workflows perform as expected prior to releaseCollaborate across teams to identify and close delivery gaps, contributing to continuous service improvementSupport internal documentation and knowledge sharing, including handover notes, rollout summaries, and demo materialsWHAT YOU’LL BRING »ESSENTIAL »AWS Certified Cloud PractitionerFoundational experience with AWS services such as VPCs, EC2, ECS, S3, Site-to-Site VPN, Transit Gateway, ACM, CloudWatch, CloudFront, and MediaConnectStrong written and verbal communication skills, with an ability to document workflows, processes, and support materials clearlyA proactive and learning-focused mindset, especially in fast-paced, operationally sensitive environmentsBENEFICIAL »Basic understanding of hybrid cloud architectures and secure on-prem to AWS networkingExposure to live video delivery technologies such as SRT, RTMP, HLS, or WebRTCFamiliarity with Fortinet firewall configuration, including VPN, NAT, and routing policiesProgress toward further AWS certifications (e.g. Solutions Architect Associate, Network Specialty)MOBILITY & ENGAGEMENT »Occasional travel to support deployments or attend live events (UK and internationally)Willingness to assist with remote troubleshooting, including out-of-hours collaboration across time zonesComfortable in event-driven environments where timing, clarity, and reliability are criticalPassionate about bridging the gap between engineering and operations through effective tooling, communication, and process documentationEqual Opportunity EmployerHawk-Eye is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability, or union membership status.

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