Cloud Administrator
As a Cloud Administrator, you will be responsible for managing and supporting cloud environments with a focus on more complex troubleshooting, upgrade ownership, and process improvement. You will work independently on technical tasks, lead small initiatives, and collaborate with cross-functional teams to ensure optimal performance and reliability of cloud systems. Key Responsibilities Monitor system health and respond to alerts and incidents Provide Tier 1 and Tier 2 support for cloud-hosted applications and services and assist with Tier 3 troubleshooting Lead upgrade efforts for assigned platforms (e.g., JICS, CX Clients, Campus Marketplace, Sonis) Support SSL/Cloudflare operations, including automation and renewal tracking Coordinate with internal and external stakeholders for upgrade planning and execution Analyze recurring issues and propose process improvements or automation Document upgrade procedures and contribute to operational runbooks Support legacy systems (CX Clients, JICS/JFA) and ensure smooth transitions Collaborate with Cloud Services teams on escalated issues and root cause analysis Perform additional responsibilities as assigned by the Manager, Cloud Support or other Cloud Services leadership Leverage AI-enabled tools and analytics to enhance decision-making, improve efficiency, and drive measurable business outcomes when appropriate Apply sound judgment and ethical standards when using AI, ensuring accuracy, data privacy, and responsible human-in-the-loop oversight Qualifications Ability to work 2nd shift EST hours (start at 1:00pm EST) 2–3 years of experience in cloud operations or technical support Familiarity with at least one major cloud platform (AWS, Azure, or Google Cloud Platform) Microsoft Server administration experience (DNS, DHCP, Active Directory, IIS, Remote Desktop Services) Understanding of networking fundamentals Proficiency in basic scripting or automation tools (e.g., PowerShell, Bash) to improve operational efficiency Ability to follow documented procedures and clearly document troubleshooting steps and escalations Strong verbal and written communication skills and the ability to work collaboratively in a team-oriented environment Willingness to learn new tools, platforms, and technologies in a fast-paced environment Experience working withing a ticketing systems, support workflows and ticket escalation Demonstrated understanding of system security, data privacy, and responsible access practices The pay range for this position is $50,000-$64,000/year; however, base pay offered may vary depending on job-related knowledge, geographic location, skills, and experience. This position is eligible for an annual bonus in addition to a full range of benefits. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed.