Clinical Scheduling Specialist

Dana-Farber Cancer Institute is a leader in life-changing breakthroughs in cancer research and patient care. The Clinical Scheduling Specialist I is responsible for scheduling appointments, liaising among patients, families, and providers, and managing complex scheduling tasks in a high-volume environment. Responsibilities Schedules and reschedules appointments for patients in the Jimmy Fund Clinic Schedules and reschedules Xrays, Ultrasounds, CTs, MRIs, PET/CTs, and ECHOs at Boston Children’s Hospital Coordinates multiple specialty visits at Boston Children’s Hospital with appropriate Boston Children Hospital departments, such as Cardiology, Pulmonary, Audiology, etc as it relates to oncology care Accurately schedules complex appointment sets across disciplines for pediatric oncology patients in accordance with scheduling guidelines Triages scheduling phone calls for disease group and covering disease groups if applicable Serves as a liaison between patient/family/provider Possesses a level of independence requiring knowledge of multiple disease specific programs Recognizes emergencies and appropriately responds using standard operating procedures and critical thinking skills Provides pediatric oncology disease, and program-specific information to callers/patients within the scope of knowledge and authority Performs other administrative duties and tasks as requested by Manager/Supervisor Able to quickly comprehend and implement new concepts or modifications to processes Collaborates with disease center team to ensure seamless coverage and task management in times of both full and partial staffing levels Ensures quality clinical care and adherence to standard operating procedures and compliance requirements Participates in training new team members as requested May be required to perform other duties as required by the clinical practice support team Skills High school diploma required Ability to function as an integral member of a team Excellent communication, organizational, time management, and customer service skills Strong attention to detail Ability to multi-task and problem solve on the spot Excellent phone etiquette Demonstrated ability to carry out complex scheduling as required Demonstrated ability to draft reports, correspondence and other administrative documents pertaining to patient scheduling as needed PC proficiency Ability to work productively in a remote environment A Bachelor's Degree in health administration or related field is strongly preferred Minimum of 1 year of related health care and/or customer service experience Knowledge of medical terminology preferred Company Overview Dana-Farber Cancer Institute is a center dedicated to carrying out adult and pediatric cancer treatment activities and advanced research. It was founded in 1947, and is headquartered in Boston, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship Dana-Farber Cancer Institute has a track record of offering H1B sponsorships, with 191 in 2025, 145 in 2024, 155 in 2023, 139 in 2022, 105 in 2021, 113 in 2020. Please note that this does not guarantee sponsorship for this specific role.