Clinical Outreach Representative
Position Summary:
A Clinical Outreach Representative is responsible for marketing efforts in a specific region as assigned to them by the Regional Director of Clinical Outreach. Within this specific region, they are to increase awareness of Discovery Behavioral Health, the division they represent, and the specific brand they have been hired for. Outreach representatives are to develop referral sources, maintain relationships internally and externally, and ultimately drive admissions to the organization.
Essential Job Functions:
Creating and executing regional strategic marketing plans. The goals of these plans are as follows:
Increase referrals and admissions for continued company growth.
Demonstrate measured growth and revenue annually.
Develop and maintain referral relationships amongst various healthcare professionals. These relationships should include but are not limited to: Hospitals, Other treatment programs, Private practice professionals, Other professionals deemed an appropriate target for Discovery Behavioral Health clinical outreach.
Performance Expectation:
Maintain activity levels equating to 85 field meetings including 5 onsite tours, 3 in-services per month or as assigned by the Regional Director of Clinical Outreach.
Contribute to referral and admissions prospects goals as identified by the Regional Director of Clinical Outreach.
Maintain Sales Force database and activity record
Add new contacts into Sales Force: all contact information, regional assignment, and categorize, update accounts when necessary.
Keep activities and events logged appropriately in Sales Force.
All Sales Force activity is to be logged daily with all activity logged before the end of the work week.
Administrative support:
Complete weekly and end of month reports in a timely manner: mileage reports, credit card reports, end of month reporting, and other reports as identified by Regional Director.
Assess and constructively contribute to the development of marketing collateral and other department needs.
Assist Regional Director/Territory Manager in identifying new opportunities for marketing efforts: direct mail, online, and community based.
Communication:
Facilitate and support communication between outreach and admissions, outreach and clinical, outreach and management.
Facilitate and support communication between referral sources and admissions, referral sources and clinical, and referrals throughout Discovery Behavioral Health as a whole.
Knowledge, Education, Experience:
Bachelor’s degree (B.A.) from four-year college or university
At least three years of experience working in direct outreach or clinical experience in the mental health field
Competencies:
To perform this job successfully, an individual must be able to perform each of the following skills satisfactorily. The requirements listed below are representative of the skill and/or ability required.
Clinical Outreach Representative should always dress in a professional manner and have a professional demeanor in all interactions internally and externally. As key representatives of the company they should always demonstrate themselves as professional and supportive while keeping a neutral attitude.
Representatives must be extremely self-motivated and be able to work independently.
Their work ethic should be dedicated, prompt, organized, and efficient.
In all situations, they should conduct themselves in accordance with the expectations and mission of Discovery Behavioral Health. Clinical Outreach Representative should maintain company standards in all interactions.
Clinical outreach should always be able to contribute in a meaningful way as to the competition and changes in the behavioral health field.
Employment Status: Full-Time
Schedule: Monday-Friday (Flexibility after hours and weekends as needed)
Work Location: Remote - must be local to Silver Spring, MD
Compensation: Pay Range: $90,000 - $115,000/annually
A Clinical Outreach Representative is responsible for marketing efforts in a specific region as assigned to them by the Regional Director of Clinical Outreach. Within this specific region, they are to increase awareness of Discovery Behavioral Health, the division they represent, and the specific brand they have been hired for. Outreach representatives are to develop referral sources, maintain relationships internally and externally, and ultimately drive admissions to the organization.
Essential Job Functions:
Creating and executing regional strategic marketing plans. The goals of these plans are as follows:
Increase referrals and admissions for continued company growth.
Demonstrate measured growth and revenue annually.
Develop and maintain referral relationships amongst various healthcare professionals. These relationships should include but are not limited to: Hospitals, Other treatment programs, Private practice professionals, Other professionals deemed an appropriate target for Discovery Behavioral Health clinical outreach.
Performance Expectation:
Maintain activity levels equating to 85 field meetings including 5 onsite tours, 3 in-services per month or as assigned by the Regional Director of Clinical Outreach.
Contribute to referral and admissions prospects goals as identified by the Regional Director of Clinical Outreach.
Maintain Sales Force database and activity record
Add new contacts into Sales Force: all contact information, regional assignment, and categorize, update accounts when necessary.
Keep activities and events logged appropriately in Sales Force.
All Sales Force activity is to be logged daily with all activity logged before the end of the work week.
Administrative support:
Complete weekly and end of month reports in a timely manner: mileage reports, credit card reports, end of month reporting, and other reports as identified by Regional Director.
Assess and constructively contribute to the development of marketing collateral and other department needs.
Assist Regional Director/Territory Manager in identifying new opportunities for marketing efforts: direct mail, online, and community based.
Communication:
Facilitate and support communication between outreach and admissions, outreach and clinical, outreach and management.
Facilitate and support communication between referral sources and admissions, referral sources and clinical, and referrals throughout Discovery Behavioral Health as a whole.
Knowledge, Education, Experience:
Bachelor’s degree (B.A.) from four-year college or university
At least three years of experience working in direct outreach or clinical experience in the mental health field
Competencies:
To perform this job successfully, an individual must be able to perform each of the following skills satisfactorily. The requirements listed below are representative of the skill and/or ability required.
Clinical Outreach Representative should always dress in a professional manner and have a professional demeanor in all interactions internally and externally. As key representatives of the company they should always demonstrate themselves as professional and supportive while keeping a neutral attitude.
Representatives must be extremely self-motivated and be able to work independently.
Their work ethic should be dedicated, prompt, organized, and efficient.
In all situations, they should conduct themselves in accordance with the expectations and mission of Discovery Behavioral Health. Clinical Outreach Representative should maintain company standards in all interactions.
Clinical outreach should always be able to contribute in a meaningful way as to the competition and changes in the behavioral health field.
Employment Status: Full-Time
Schedule: Monday-Friday (Flexibility after hours and weekends as needed)
Work Location: Remote - must be local to Silver Spring, MD
Compensation: Pay Range: $90,000 - $115,000/annually