Clinical Operations Administrator (Remote)
**Overview:**
As a Clinical Operations Administrator (Remote), you will play a crucial role in supporting the clinical operations team by providing administrative support, data validation, and process improvement recommendations. This is a remote position, and the successful candidate must have experience working in a clinical and/or healthcare administrative setting, as well as customer service experience. **Responsibilities:**
ā¢ Review and validate data and reports
ā¢ Work assigned reports on a regular basis to identify necessary fixes or work-arounds
ā¢ Make recommendations to improve processes
ā¢ Ensure assignments are current and include proper documentation
ā¢ Use various tracking tools to record assignments, processes, and defects
ā¢ Review, research, and audit system results
ā¢ *Qualifications:**
ā¢ High School diploma, GED, or equivalent required
ā¢ 2-4 years of relevant experience required
ā¢ Minimum of 2 years of experience in a clinical and/or healthcare administrative setting
ā¢ Minimum of 2 years of customer service experience required
ā¢ Proficiency in Microsoft Office applications (Outlook, Word, Excel)
ā¢ Preferred requirements include:
+ Minimum of 1 year of experience supporting customers in a call center or high-volume customer service environment
+ Demonstrated experience meeting productivity and/or quality metrics (e.g., call volume, accuracy, turnaround time)
+ Ability to navigate multiple systems simultaneously during customer interactions
+ Prior experience making outbound customer service calls
+ Experience using Smartsheet
ā¢ *Benefits:**
ā¢ Competitive salary range: $18.00 - $22.00 per hour
ā¢ Comprehensive benefits package, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off
ā¢ Opportunities for professional growth and development
ā¢ Remote work arrangement with company-issued computer equipment and reliable high-speed internet service
ā¢ Private and secure workspace required
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As a Clinical Operations Administrator (Remote), you will play a crucial role in supporting the clinical operations team by providing administrative support, data validation, and process improvement recommendations. This is a remote position, and the successful candidate must have experience working in a clinical and/or healthcare administrative setting, as well as customer service experience. **Responsibilities:**
ā¢ Review and validate data and reports
ā¢ Work assigned reports on a regular basis to identify necessary fixes or work-arounds
ā¢ Make recommendations to improve processes
ā¢ Ensure assignments are current and include proper documentation
ā¢ Use various tracking tools to record assignments, processes, and defects
ā¢ Review, research, and audit system results
ā¢ *Qualifications:**
ā¢ High School diploma, GED, or equivalent required
ā¢ 2-4 years of relevant experience required
ā¢ Minimum of 2 years of experience in a clinical and/or healthcare administrative setting
ā¢ Minimum of 2 years of customer service experience required
ā¢ Proficiency in Microsoft Office applications (Outlook, Word, Excel)
ā¢ Preferred requirements include:
+ Minimum of 1 year of experience supporting customers in a call center or high-volume customer service environment
+ Demonstrated experience meeting productivity and/or quality metrics (e.g., call volume, accuracy, turnaround time)
+ Ability to navigate multiple systems simultaneously during customer interactions
+ Prior experience making outbound customer service calls
+ Experience using Smartsheet
ā¢ *Benefits:**
ā¢ Competitive salary range: $18.00 - $22.00 per hour
ā¢ Comprehensive benefits package, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off
ā¢ Opportunities for professional growth and development
ā¢ Remote work arrangement with company-issued computer equipment and reliable high-speed internet service
ā¢ Private and secure workspace required
Apply tot his job
Apply To this Job