Clinical Customer Care Staff Pharmacist (Day and Night Shifts), Amazon Pharmacy
About the position Responsibilities • Speaking with customers over the phone and via email about issues that are clinical in nature, including but not limited to drug interactions, adverse drug reactions, new medication counseling, and drug omission counseling • Outreaching to customers in response to voicemails left overnight for clinical issues • Supporting Customer Care and Clinical Customer Care phone agents with clinical questions that need to be answered • Researching and completing customer requests via Zendesk tickets, including approving packet sets, adjusting customers shipping facility, responding to customer emails, and responding to customer callback requests • Investigating, reporting, and speaking with customers about potential Quality Related Events and PHI breaches • Researching and recommending OTC products for customers • Speaking with customers and addressing clinical complaints • Completing miscellaneous tasks as needed, including prescription transfers, speaking with medical offices, verifying prescriptions, and completing various billing related tasks • Maintain an advanced understanding of all PillPack and Amazon Pharmacy’s policies and procedures as well as products and services • Maintain confidentiality of all customer information • Collaboration with teammates and other overnight teams • Customer-centric and commitment to quality • Participation in personal growth and development Requirements • Must have an active Registered Pharmacist license within the board of pharmacy within the state you are working (AZ, NH, FL or TX) • Strong interpersonal skills, including professional written and verbal communication • Ability to apply clinical knowledge to customer situations in real time • Ability to work autonomously and proactively identify areas in needs of improvement • Ability to work within and navigate between multiple pharmacy systems • Critical thinking providing out-of-the-box solutions • Uphold Amazon Pharmacy’s Core Values and a passion for providing an exceptional customer experience • Flexible, ability to adapt to change, and adjust to changing demands • Doctor of Pharmacy (PharmD) degree or equivalent Nice-to-haves • 1+ years experience in a retail or mail order pharmacy setting Benefits • Medical benefits • Financial benefits • Equity options • Sign-on payments • Full range of employee benefits Apply tot his job