Clinical Call Center Triage Nurse

Job Description: • Provide confident and professional service to OSH patients • Follow current Prescription Refill policy • Remain engaged with patients without background distraction • Clear and precise documentation while on a call • Complete documentation for all patient requests prior to ending a call • Check the CareReq queue and ensure CareReqs are complete • Complete all tasks or requests that are within the scope and ability of the role • Schedule appointments for patients that may be off-cadence or are requesting an appointment • Arrange transportation for clinic visits • Aware of organizational goals and visibly strives to meet departmental metrics Requirements: • Active, non-probationary state Registered Nurse license in all states of OSH practice • Proactive maintenance of licenses without prompt or audit • Ability to manage time and work autonomously with consistent reliability • High-level of conscientiousness • Focus on delivering an Unmatched Patient Experience on every call and interaction • Motivated to complete all CE (Continuing Education) and licensure requirements without being prompted • Ability to work flexible shifts outside of core business hours, such as evenings, weekends, and holidays • US work authorization Benefits: • Affordable medical plan options • 401(k) plan (including matching company contributions) • Employee stock purchase plan • No-cost programs including wellness screenings, tobacco cessation and weight management programs • Confidential counseling and financial coaching • Paid time off • Flexible work schedules • Family leave • Dependent care resources • Colleague assistance programs • Tuition assistance • Retiree medical access