Clinical Administrator
About Lyra
Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
This role involves the administration in support of the Lyra Canada Clinical Operations team members. The appointee is expected to be a first point of contact for internal and external administrative queries and is expected to facilitate the resolution of such queries by working with internal and external stakeholders and escalating appropriately. The role is firmly embedded within the Canada clinical operations teams and the successful candidate will be required to manage competing demands effectively and communicate clearly with other team members on setting priorities and deliver on demanding deadlines. The role also includes the management of the invoicing process for LYRA Canada affiliates.
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Responsibilities:Case coordination
Support the clinical team with administration of cases including but not limited to creation, distribution and follow up of case progress and status reports.
Monitor administrative accuracy of new cases, including but not limited to creation, distribution and follow up on data quality reports.
Assist with the processing of invoices relating to clinical interventions and ensure that invoices and services / sessions invoiced for are aligned to the clinical data in the LYRA systems
Support Case Manager and affiliate inquiries and trouble shooting as needed
Create and maintain document files.
Support network capacity by amongst others monitoring and outreach regarding affiliate capacity and availability
General Administration
Effective collaboration with internal and external stakeholders to ensure accurate case documentation and efficient internal processes.
Continued engagement with the various clinical teams and LYRA affiliates to ensure that cases are effectively managed.
Qualifications & Experience:
Background / Experience
Suitable qualification and or experience in administration or business or similar – a formal degree is desirable but not formally required.
Financial work experience and/or qualifications is required for the role.
Several years of administrative work experience at a high level of complexity.
Experience within a client administration or EAP environment is a distinct advantage.
Experience of working in a diverse and international environment will equally be considered favourably.
Technical / Industry Specific
Excellent administrative skills
Excellent English speaking and writing abilities. French language skills are an asset.
High level of computer literacy, numeracy, and basic understanding of book-keeping
Strong time management skills to deal with multiple demands under time pressure.
Solid experience in working with complex spreadsheets and ability to adapt quickly to various systems.
Excellent telephone and email manner
Personal Competencies
Professional and quality orientated approach to work
Ability to retain and protect confidential materials.
Enthusiastic and dynamic
Strong customer focus
Excellent problem-solving skills
Can develop and sustain mature working relationships.
Excellent cross-cultural awareness and sensitivity
Able to work independently and as part of a team.
Ability to effectively negotiate between different parties to achieve the best possible outcomes for the business.
Open to change and ability to work with ambiguity.
Aware of impact of own actions on workload of others and the business (self responsibility)
A keen sense of ownership and responsibility for the quality of work produced.
Assertive
Ability to function effectively under pressure.
Ability to do multi-tasking in terms of set standards.
\n"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact [email protected]. For more information about how we use and retain your information, please see our Workforce Privacy Notice."
Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
This role involves the administration in support of the Lyra Canada Clinical Operations team members. The appointee is expected to be a first point of contact for internal and external administrative queries and is expected to facilitate the resolution of such queries by working with internal and external stakeholders and escalating appropriately. The role is firmly embedded within the Canada clinical operations teams and the successful candidate will be required to manage competing demands effectively and communicate clearly with other team members on setting priorities and deliver on demanding deadlines. The role also includes the management of the invoicing process for LYRA Canada affiliates.
\n
Responsibilities:Case coordination
Support the clinical team with administration of cases including but not limited to creation, distribution and follow up of case progress and status reports.
Monitor administrative accuracy of new cases, including but not limited to creation, distribution and follow up on data quality reports.
Assist with the processing of invoices relating to clinical interventions and ensure that invoices and services / sessions invoiced for are aligned to the clinical data in the LYRA systems
Support Case Manager and affiliate inquiries and trouble shooting as needed
Create and maintain document files.
Support network capacity by amongst others monitoring and outreach regarding affiliate capacity and availability
General Administration
Effective collaboration with internal and external stakeholders to ensure accurate case documentation and efficient internal processes.
Continued engagement with the various clinical teams and LYRA affiliates to ensure that cases are effectively managed.
Qualifications & Experience:
Background / Experience
Suitable qualification and or experience in administration or business or similar – a formal degree is desirable but not formally required.
Financial work experience and/or qualifications is required for the role.
Several years of administrative work experience at a high level of complexity.
Experience within a client administration or EAP environment is a distinct advantage.
Experience of working in a diverse and international environment will equally be considered favourably.
Technical / Industry Specific
Excellent administrative skills
Excellent English speaking and writing abilities. French language skills are an asset.
High level of computer literacy, numeracy, and basic understanding of book-keeping
Strong time management skills to deal with multiple demands under time pressure.
Solid experience in working with complex spreadsheets and ability to adapt quickly to various systems.
Excellent telephone and email manner
Personal Competencies
Professional and quality orientated approach to work
Ability to retain and protect confidential materials.
Enthusiastic and dynamic
Strong customer focus
Excellent problem-solving skills
Can develop and sustain mature working relationships.
Excellent cross-cultural awareness and sensitivity
Able to work independently and as part of a team.
Ability to effectively negotiate between different parties to achieve the best possible outcomes for the business.
Open to change and ability to work with ambiguity.
Aware of impact of own actions on workload of others and the business (self responsibility)
A keen sense of ownership and responsibility for the quality of work produced.
Assertive
Ability to function effectively under pressure.
Ability to do multi-tasking in terms of set standards.
\n"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact [email protected]. For more information about how we use and retain your information, please see our Workforce Privacy Notice."