Client Support Specialist - Employee Benefits (Hybrid)

NFP, an Aon company, is a recognized leader in Business Insurance and is looking for a Client Support Specialist to deliver exceptional customer service to clients. The role involves assisting customers with health and welfare products, managing enrollment processes, and ensuring quality service through effective communication and problem-solving. Responsibilities Possess a broad knowledge base of health and welfare related products offered by our offices Assist callers with maneuvering through online enrollment portal Process enrollment elections via telephone Educate clients on different available products Provide direction for claims resolution Ensures quality customer service for internal and external customers Responds to incoming customer service requests, both verbal and written Identify and assess customers' needs quickly and accurately Solve problems systematically, using sound business judgment Partner with other department representatives to resolve complex customer service inquiries Monitor delegated customer service issues to ensure timely and accurate resolution Apply appropriate communication techniques when responding to customers, particularly in stressful situations Respond to customer service inquiries in writing as necessary Maintain timely, accurate documentation for all appropriate transactions Consistently meet established productivity, schedule adherence, and quality standards Keep management abreast of all outstanding issues Skills Possess a broad knowledge base of health and welfare related products offered by our offices Assist callers with maneuvering through online enrollment portal Process enrollment elections via telephone Educate clients on different available products Provide direction for claims resolution Ensures quality customer service for internal and external customers Responds to incoming customer service requests, both verbal and written Identify and assess customers' needs quickly and accurately Solve problems systematically, using sound business judgment Partner with other department representatives to resolve complex customer service inquiries Monitor delegated customer service issues to ensure timely and accurate resolution Apply appropriate communication techniques when responding to customers, particularly in stressful situations Respond to customer service inquiries in writing as necessary Maintain timely, accurate documentation for all appropriate transactions Consistently meet established productivity, schedule adherence, and quality standards Keep management abreast of all outstanding issues Strong customer service orientation Self-starter and quick learner Strong attention to detail, dependability and follow through Ability to multi-task, prioritize and organize assignments High performance standards Excellent verbal and written communication skills Problem solver Willingness to perform a wide variety of tasks and projects Ability to lead and work with others within a collaborative, team-oriented environment Team player with a confident, positive attitude High school diploma required Customer Service experience Bachelor's degree preferred or equivalent related work experience Bilingual preferred Health Insurance License a plus Benefits PTO & paid holidays 401(k) with match Exclusive discount programs Health & wellness programs Company Overview NFP, an Aon company, helps companies and individuals address today’s most significant Risk Capital and Human Capital challenges. It was founded in 1999, and is headquartered in New York, New York, USA, with a workforce of 5001-10000 employees. Its website is Company H1B Sponsorship NFP, an Aon company has a track record of offering H1B sponsorships, with 7 in 2025, 2 in 2024, 4 in 2023, 10 in 2022, 3 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.