Client Support Representative
Job Title: Client Support Representative (Fluent in Chinese and English)
Job Summary: We are seeking a bilingual Client Support Representative to join our team. The successful candidate will be responsible for providing excellent technical support and customer service to our clients via tickets and chat messages. The candidate must be fluent in Chinese and English, have prior experience in a tech company, possess basic or intermediate IT knowledge, and be willing to work on a rotational shift.
Salary: $500 - $1,500 per month (Negotiable Depending on skill set and quality of previous work experience)
Responsibilities:
Provide efficient and effective technical support to clients through the ticketing system and chat messagesTroubleshoot and resolve client issues related to software, hardware, and network connectivityDocument all client interactions, issues, and resolutions in our systemWork with other support team members to resolve complex technical issuesFollow up with clients to ensure that issues have been resolved to their satisfactionEnsure that all client inquiries are addressed in a timely and professional mannerEscalate issues to appropriate departments as neededContinuously update technical knowledge and skills through training and development
Qualifications:
Fluent in Chinese and English (written and spoken)Prior experience in a tech company or customer service environmentBasic or intermediate IT knowledge (Windows, Mac, iOS, Android, networking, etc.)Excellent communication skills, both written and verbalAbility to multitask, prioritize, and manage time effectivelyStrong problem-solving skills and attention to detailWillingness to work on a rotational shift, including weekends and holidays
Apply Now
Job Summary: We are seeking a bilingual Client Support Representative to join our team. The successful candidate will be responsible for providing excellent technical support and customer service to our clients via tickets and chat messages. The candidate must be fluent in Chinese and English, have prior experience in a tech company, possess basic or intermediate IT knowledge, and be willing to work on a rotational shift.
Salary: $500 - $1,500 per month (Negotiable Depending on skill set and quality of previous work experience)
Responsibilities:
Provide efficient and effective technical support to clients through the ticketing system and chat messagesTroubleshoot and resolve client issues related to software, hardware, and network connectivityDocument all client interactions, issues, and resolutions in our systemWork with other support team members to resolve complex technical issuesFollow up with clients to ensure that issues have been resolved to their satisfactionEnsure that all client inquiries are addressed in a timely and professional mannerEscalate issues to appropriate departments as neededContinuously update technical knowledge and skills through training and development
Qualifications:
Fluent in Chinese and English (written and spoken)Prior experience in a tech company or customer service environmentBasic or intermediate IT knowledge (Windows, Mac, iOS, Android, networking, etc.)Excellent communication skills, both written and verbalAbility to multitask, prioritize, and manage time effectivelyStrong problem-solving skills and attention to detailWillingness to work on a rotational shift, including weekends and holidays
Apply Now