Client Support Coordinator
Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Client Support Coordinator to join our team. This position will report to our agency located in Mansfield, MA. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is a remote position.
Responsibilities:
Processes client new hires, terminations and change forms
Processes employee enrollments, renewals, changes, and terminations for medical, dental, vision, life, disability, and other benefits programs
Maintain/Update QC sheets
Process reconciliation from Reconciliation team
401(k), 403(b) Retirement Contribution report processing and tracking
Assists in data entry and maintenance of client employee information as instructed by the Client Account Managers
Utilize internal tracking system to retrieve work in priority order
Enter work into internal tracking system
Maintain regular and punctual attendance
Continues to educate oneself on new aspects and areas of benefits and payroll
Performs general administrative support for Client Services department as needed
Back-up for answering HRK main number
Works on special projects as is needed
Willing and flexible to help with any urgent issues that happen to arise at the company, even if they are outside the immediate scope of the role
Work overtime as necessary
Qualifications:
At least 1 to 2 years of previous experience in HR/Benefits is preferred, but not required
Developed computer skills with proficiency in Microsoft Word and Excel
To perform this job successfully, an individual must be willing and able to perform each essential responsibility satisfactory.
Excellent organizational skills, a keen attention to detail, strong administrative and analytical skills.
Reliable with a high degree of confidentiality and integrity
Thrives in a fast-paced environment and can adapt at prioritizing responsibilities and tasks to effectively meet deadlines
Personable, a good listener and can effectively communicate with all staff and client types through both written and verbal means
Works efficiently both independently and as a member of a larger team
Ability to read and interpret documents such as operating procedures, quality control
procedures, and instructions
Ability to speak effectively in one-on-one conversations and before groups
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Benefits:
Compensation: $22.00 an hour.
401(k) with company match.
Generous PTO.
An awesome team of professionals!
The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws.
Responsibilities:
Processes client new hires, terminations and change forms
Processes employee enrollments, renewals, changes, and terminations for medical, dental, vision, life, disability, and other benefits programs
Maintain/Update QC sheets
Process reconciliation from Reconciliation team
401(k), 403(b) Retirement Contribution report processing and tracking
Assists in data entry and maintenance of client employee information as instructed by the Client Account Managers
Utilize internal tracking system to retrieve work in priority order
Enter work into internal tracking system
Maintain regular and punctual attendance
Continues to educate oneself on new aspects and areas of benefits and payroll
Performs general administrative support for Client Services department as needed
Back-up for answering HRK main number
Works on special projects as is needed
Willing and flexible to help with any urgent issues that happen to arise at the company, even if they are outside the immediate scope of the role
Work overtime as necessary
Qualifications:
At least 1 to 2 years of previous experience in HR/Benefits is preferred, but not required
Developed computer skills with proficiency in Microsoft Word and Excel
To perform this job successfully, an individual must be willing and able to perform each essential responsibility satisfactory.
Excellent organizational skills, a keen attention to detail, strong administrative and analytical skills.
Reliable with a high degree of confidentiality and integrity
Thrives in a fast-paced environment and can adapt at prioritizing responsibilities and tasks to effectively meet deadlines
Personable, a good listener and can effectively communicate with all staff and client types through both written and verbal means
Works efficiently both independently and as a member of a larger team
Ability to read and interpret documents such as operating procedures, quality control
procedures, and instructions
Ability to speak effectively in one-on-one conversations and before groups
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Benefits:
Compensation: $22.00 an hour.
401(k) with company match.
Generous PTO.
An awesome team of professionals!
The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws.