Client Support Coordinator

Now Hiring: Spanish-Speaking Client Support Coordinator Bring compassion and clarity to mental health care—one conversation at a time.The OpportunityWe’re looking for a Client Support Coordinator to join our remote operations team. In this role, you'll be the first point of contact for clients—especially Spanish-speaking individuals—seeking support with mental health services. You'll help onboard new clients, answer questions, and ensure they receive timely, empathetic, and informed assistance across phone, email, and chat.You’ll be joining a mission-driven team that believes everyone deserves access to high-quality mental health care—and you’ll play a direct role in making that possible.What You'll Do✔️ Manage client communication via email, phone, and live chat ✔️ Guide new clients through onboarding, documentation, and service orientation✔️ Communicate fluently in both spoken and written Spanish, with sensitivity to healthcare language and terminology✔️ Respond with empathy, accuracy, and professionalism—especially during sensitive conversations✔️ Use platforms like Zendesk and other internal tools to log, track, and manage client inquiries✔️ Collaborate with a supportive team to improve processes and elevate the client experienceWhat We're Looking For✅ Fluency in Spanish — both verbal and written, without translation tools✅ At least 1 year in a customer service role and 2 years in administrative support✅ Strong attention to detail and multitasking skills✅ Cultural sensitivity and the ability to support clients from diverse backgrounds✅ Willingness to learn, adapt, and grow in a high-impact environmentNice to Have:Experience in healthcare, mental health, or wellness servicesFamiliarity with Zendesk or similar ticketing systemsExperience supporting US-based clientsBasic knowledge of HIPAA or willingness to train on data privacy best practicesSchedule: Full-time, Remote Monday - Friday, 9:00 AM to 5:00 PM US Eastern Time Occasional weekend coverage (scheduled in advance)Compensation & Perks Salary: PHP 60,000–80,000/month Perks and Benefits:Attendance Bonus ($25/month)Performance BonusAnniversary Bonus (₱5,000–₱10,000)Referral Bonuses ($300 per successful hire) 7 Paid Holiday Leaves + 6 Paid Time Off Days Healthcare Plan ProvidedJoin UsIf you’re passionate about supporting others, fluent in Spanish, and ready to make a difference in the mental health space, we’d love to hear from you. Apply now to join a remote-first team focused on meaningful work and compassionate care.Experience RequirementsExperienced

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