Client Support Agent
About Us:HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial markets. As we continue to expand, we are seeking a driven and strategic Client Support Agent to join our team.Your role at HFM:Respond to client inquiries – handle incoming calls, emails and chat messages in a timely and professional manner.Provide prompt and accurate responses to client inquiries regarding products, services and technical support.Provide product information and assistance - educate clients on the features, benefits, promotions, and usage of products and services.Offer guidance and troubleshoot support to assist clients.Collaborate with cross-functional teams to address clients’ needs and resolve complex issues.Escalate complex or unresolved issues to the appropriate person or Manager.Identify areas for improvement and share suggestions and feedback with the team.RequirementsUniversity Degree in a relevant field.Fluency in English, Portuguese, and Spanish both written and verbal.Basic Computer skills.Demonstrated ability to excel in fast-paced environments, effectively managing multiple tasks simultaneously while maintaining a high level of precision and composure under pressure.Benefits
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