Client Support Agent

This is a remote position.Schedule:Monday to Friday9:00 am to 6:00 pm Eastern Standard Time (Riviera Beach, FL, USA)With 1 hour unpaid breakResponsibilitiesResponsible for onboarding new customers,Assist with policy changes, policy applications, policy renewals, billing, and claims managementIdentify and assess customers’ needs to achieve satisfactionKeep records of customer interactionsProcess customer accounts and file documentsBuild sustainable relationships and trust with customer accounts through open and interactive communicationMeet annual cross-sale and customer referral goalsHandle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolutionFollow communication procedures, guidelines and policies.Take the extra mile to engage customersRequirementsFamiliarity withSalesforcesystems and practicesCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectivelyWilling to work while the camera is onHardworking – Applicant is devoted to his/her responsibilities and is always working to be betterTeachable – Applicant enjoys learning new taskTechnology Focus – Applicant has is confident in working with technology via computers, software, phone systems, etcProven customer support experience or experience as a client service representativeTrack record of over-achieving quotaStrong phone contact handling skills and active listeningIndependent Contractor PerksHMO coverage for eligible locationsPermanent work from homeImmediate hiringSteady freelance jobOriginally posted on Himalayas

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