CLIENT SUCCESS SPECLST -REMOTE
Client Success Specialist – UEM
About the Role
The Client Success Specialist – UEM supports clients using our Utility Expense Management (UEM) services. This role is responsible for managing day-to-day client relationships, ensuring accurate execution of services, and providing proactive support to maintain strong client satisfaction and retention.
This position is ideal for someone who is detail-oriented, client-focused, and comfortable working cross-functionally to resolve issues and deliver a consistent client experience.
Key Responsibilities
Client Support & Engagement
• Serve as the primary point of contact for assigned UEM clients
• Manage ongoing client requests, questions, and service needs
• Provide proactive communication to ensure clients understand processes, timelines, and expectations
• Support renewals and retention efforts through consistent engagement
Service Coordination & Issue Resolution
• Partner with Billing, Operations, and internal teams to resolve client issues
• Monitor account activity to identify and escalate risks or service concerns
• Ensure accurate documentation of client interactions and updates
Operational & Administrative Support
• Maintain accurate client records, notes, and documentation
• Follow established SOPs and contribute to process improvements
• Support reporting related to client health, trends, and performance
Qualifications
• Bachelor’s degree or equivalent experience
• 5+ years of experience in Client Success, Account Management, Customer Support, or a related field
• Strong attention to detail and organizational skills
• Clear written and verbal communication skills
• Experience supporting utility billing, UEM, SaaS, or operational services preferred
Work Environment
• Fully remote
• Prolonged periods of computer-based work
• Regular written and verbal client communication
Compensation
Salary range will be based on experience and qualifications.
Apply tot his job
Apply To this Job
About the Role
The Client Success Specialist – UEM supports clients using our Utility Expense Management (UEM) services. This role is responsible for managing day-to-day client relationships, ensuring accurate execution of services, and providing proactive support to maintain strong client satisfaction and retention.
This position is ideal for someone who is detail-oriented, client-focused, and comfortable working cross-functionally to resolve issues and deliver a consistent client experience.
Key Responsibilities
Client Support & Engagement
• Serve as the primary point of contact for assigned UEM clients
• Manage ongoing client requests, questions, and service needs
• Provide proactive communication to ensure clients understand processes, timelines, and expectations
• Support renewals and retention efforts through consistent engagement
Service Coordination & Issue Resolution
• Partner with Billing, Operations, and internal teams to resolve client issues
• Monitor account activity to identify and escalate risks or service concerns
• Ensure accurate documentation of client interactions and updates
Operational & Administrative Support
• Maintain accurate client records, notes, and documentation
• Follow established SOPs and contribute to process improvements
• Support reporting related to client health, trends, and performance
Qualifications
• Bachelor’s degree or equivalent experience
• 5+ years of experience in Client Success, Account Management, Customer Support, or a related field
• Strong attention to detail and organizational skills
• Clear written and verbal communication skills
• Experience supporting utility billing, UEM, SaaS, or operational services preferred
Work Environment
• Fully remote
• Prolonged periods of computer-based work
• Regular written and verbal client communication
Compensation
Salary range will be based on experience and qualifications.
Apply tot his job
Apply To this Job