Client Success Representative (Remote)
Customer Success is crucial for building strong customer relationships. We're looking for someone tech-savvy to ensure our clients have a great experience.
Responsibilities and Duties
ā¢ Develop and nurture relationships with selected accounts for successful campaigns.
ā¢ Be a trusted advisor and expert in our DemandFactor offerings.
ā¢ Work with internal experts to deliver excellent campaign leads and ensure clients are happy.
ā¢ Collaborate with the Sales team from proposal to delivery, addressing options and integrations.
ā¢ Manage account documentation, including reports and recommendations.
ā¢ Handle post-sale account management, fostering growth through great customer service.
Qualifications
ā¢ Excellent written and verbal communication skills with a strong connection to customer success.
ā¢ Minimum two years of account management or customer service experience preferred.
ā¢ Highly organized and detail-oriented, able to handle over 30 clients effectively.
ā¢ Ability to thrive collaboratively in a team and independently with minimal supervision.
ā¢ Strong problem-solving skills, with the ability to engage and interact with internal teams.
ā¢ Logical thinking to diagnose and resolve issues, recognizing when escalation is needed.
ā¢ Comfortable learning various software, from MS Office (Excel) to CRM systems.
ā¢ Time Management and Effective Prioritization skills to ensure efficient handling of tasks and responsibilities in a dynamic work environment
Apply tot his job
Apply To this Job
Responsibilities and Duties
ā¢ Develop and nurture relationships with selected accounts for successful campaigns.
ā¢ Be a trusted advisor and expert in our DemandFactor offerings.
ā¢ Work with internal experts to deliver excellent campaign leads and ensure clients are happy.
ā¢ Collaborate with the Sales team from proposal to delivery, addressing options and integrations.
ā¢ Manage account documentation, including reports and recommendations.
ā¢ Handle post-sale account management, fostering growth through great customer service.
Qualifications
ā¢ Excellent written and verbal communication skills with a strong connection to customer success.
ā¢ Minimum two years of account management or customer service experience preferred.
ā¢ Highly organized and detail-oriented, able to handle over 30 clients effectively.
ā¢ Ability to thrive collaboratively in a team and independently with minimal supervision.
ā¢ Strong problem-solving skills, with the ability to engage and interact with internal teams.
ā¢ Logical thinking to diagnose and resolve issues, recognizing when escalation is needed.
ā¢ Comfortable learning various software, from MS Office (Excel) to CRM systems.
ā¢ Time Management and Effective Prioritization skills to ensure efficient handling of tasks and responsibilities in a dynamic work environment
Apply tot his job
Apply To this Job