Client Success Mgr- Data Solutions

Cotality is a leading provider of property intelligence, aiming to enhance the property industry through innovation and technology. The Client Success Manager will serve as the primary post-sale contact for clients, driving product adoption and ensuring customer satisfaction while identifying opportunities for additional revenue. Responsibilities Serves as the primary post-sale point of contact for clients/customers Uses in-depth knowledge of client industry and/or business processes, deep knowledge of the product being sold and technical expertise to drive and increase adoption and utilization of company products/services Demonstrates product features beyond central functionality to help the customer achieve specific business results and maximum value from the product(s)/services May recommend specific solutions to achieve customer’s desired result Holds direct responsibility for identifying opportunities and closing additional revenue from assigned clients, including upselling and cross-selling of related products/services; accountable for client renewal and retention results Ensures best practices are adopted for product use May handle escalations and coordinate across functional areas of the company, including Marketing, Sales, Professional Services, Engineering, Finance, Training, and/or Support May or may not be on a sales incentive plan that is based on individual and/or team sales results (e.g., revenue, bookings, unit sales) This is an individual contributor role Skills 1+ years Account management or customer service experience Technical aptitude and ability to become an expert in the product being sold Desire to learn in-depth knowledge of the customer and to advocate on their behalf Knowledge of customer service practices Proficient in Microsoft Office Suite, specifically Excel and PowerPoint Experience with Customer Relationship Management (CRM) software such as Oracle or Salesforce The desire to provide customers with exceptional customer support Benefits Generous PTO and 11 paid holidays, plus well-being and volunteer time off. Up to 16 weeks of fully paid parental leave and a baby stipend. Multiple medical plan options with mental health and wellness support offerings. 401(k) with company match and vesting after one year. $400 annual well-being stipend and tuition assistance up to $5,250. Recognition Rewards, Referral bonuses, exclusive discounts and more! Company Overview Cotality is a technology firm helping property professionals with data, valuations, surveys and retrofit solutions. It was founded in 2005, and is headquartered in Solihull, Solihull, GBR, with a workforce of 1001-5000 employees. Its website is .