Client Success Manager - North East
About the position Responsibilities • Develop and execute retention strategies for clients using goal-oriented and value-based strategies. • Be a trusted partner and consultant to clients helping them match our solution to obstacles in order to demonstrate a positive ROI. • Build a rewarding relationship with clients and internal team members. • Manage a regionally based customer portfolio of an average of 75 accounts. • Own contract renewals and expansions, including leading pricing and contracting conversations with key client stakeholders. • Analyze, respond and react to performance data to help measure client performance and communicate ROI. • Ability to identify and manage at-risk accounts and execute churn mitigation strategies. • Proven ability to foster relationships with key client stakeholders at all levels including front line, mid level and executive level. Requirements • Minimum 3-5+ years of experience in a proactive, customer-facing/customer success/sales/problem-solving role in Higher Education/ Ed-Tech/ Student Affairs • Ability to understand and identify client issues/challenges and formulate, execute and optimize strategies and solutions. • Strong written and verbal communication and presentation skills including ability to comfortably present to peers, senior leadership internally and key stakeholders and clients. • Curious and self-directed with strong attention to detail, time management skills and ability to juggle priorities and all other duties as assigned. • Proven track record of driving client satisfaction and retention • Ability to build and cultivate strong relationships • Strong analytical and problem-solving skills and the ability to create stories using data • Ability to collaborate with multiple stakeholders to create and refine repeatable and scalable processes • Self-directed worker who feels at home in a fast-paced, ever-changing environment and can quickly adapt to changing priorities and requirements • Enthusiastic about learning and working with the latest technologies and following industry trends • Understanding of the needs and challenges faced by higher education and driven to improve the student experience • Understanding of the Higher Education industry and experience in executing sales strategies. • Experience in B2B and B2B2C SaaS • 10-20% travel required Nice-to-haves • Experience using Campus Groups or similar Student Engagement Tools (Preferred but not required) Benefits • Remote first work environment: Ability to work from anywhere in North America with flexible hours • Generous paid vacation time • A chance to travel while working remotely • Continuous learning and growth culture with many opportunities to develop professionally • Health Benefits including health, dental, vision, company funded life & disability insurance and identity protection • Participation in matching 401K plan • Team bonding activities • Professional development opportunities • Home Office Set up support with a company laptop & equipment • A chance to work with a global collaborative, friendly and diverse team • And Company Swag! Apply tot his job