Client Success Manager for an Edtech Company

The Client Success Manager we are looking for is a New Orlean or St. Louis based individual and is responsible for ensuring an exceptional, consistent experience for students, families, and school partners throughout the lifecycle of our tutoring programs. This role focuses on retention, satisfaction, proactive communication, and delivery of promised academic outcomes, working closely with internal teams to ensure programs run smoothly and effectively. Key Responsibilities Serve as the primary point of contact for school partners, parents, and students Lead onboarding, scheduling coordination, and ongoing program communication Monitor attendance, engagement, satisfaction, and risk indicators Proactively address concerns, escalations, and service gaps with professionalism and empathy Coordinate closely with tutors, quality analysts, and operations teams to ensure program success Collect and analyze feedback to support renewals, expansions, and continuous improvement Maintain accurate records and reporting within CRM and internal systems Qualifications Prior experience in customer success, education services, or a client-facing service role Strong empathy, communication, and problem-solving skills Highly organized with excellent follow-through and time management Comfortable managing multiple stakeholders across schools, families, and internal teams Experience using CRM's Ability to work independently in a fast-paced, remote environment Job Type: Full-time Pay: $18.00 - $30.00 per hour Expected hours: 20 – 30 per week Work Location: Remote Apply tot his job