Client Success Manager, DoorDash for Business
About the position Responsibilities • Drive cross-functional engagement to ensure a best-in-class onboarding experience. • Serve as Customer Advocate by representing the customer's voice for our product, growth, operations, and leadership teams. • Shape the vision and strategy for our customers' implementation at DoorDash for Business. • Set our customers up for success, driving enrollment and activation for a meaningful impact on gross revenue. • Develop and nurture relationships with a prominent customer base, including many Fortune 500 companies. Requirements • 2+ years of implementation or customer-facing project management experience, preferably with a focus on strategic/enterprise-level accounts. • Demonstrated ability to thrive in a fast-paced, constantly changing work environment. • Customer-obsessed with a track record of uncovering the customer's 'why'. • Accountability for project success and customer outcomes. • Ability to deliver thorough, meticulous, and highly actionable project plans. Nice-to-haves • Experience in a technology or logistics company. • Familiarity with customer onboarding processes and best practices. Benefits • 401(k) plan with employer match • Paid time off • Paid parental leave • Wellness benefits • Paid holidays • Medical, dental, and vision benefits • Disability and basic life insurance • Family-forming assistance • Commuter benefit match • Mental health program Apply tot his job