Client Success Executive
Benefits:
Bonus based on performance
Job Title: Client Success Executive
Location: Remote (United States)
Compensation: $60,000 – $80,000 base + OTE
About the Role
We are seeking a proactive and client-focused Client Success Executive to ensure clients achieve maximum value from our platform from day one. In this role, you will guide new clients through onboarding, provide ongoing support, and build strong relationships that drive satisfaction, retention, and growth.
Key Responsibilities
Client Onboarding
Lead new clients through a smooth and successful onboarding experience
Conduct product demos and training sessions to ensure effective platform adoption
Maintain onboarding resources such as guides, tutorials, and webinars
Utilize automation, video, email, and in-app support to scale onboarding
Client Success Management
Serve as the primary point of contact for a portfolio of client accounts
Build and maintain long-term client relationships
Monitor usage, engagement, and health metrics to proactively address issues
Manage contract lifecycle, renewals, and CRM forecasting
Identify and execute account expansion opportunities aligned with client goals
Client Support & Issue Resolution
Respond promptly and professionally to client inquiries
Collaborate with Business Development, Product, and Support teams to resolve challenges
Capture and analyze client feedback to drive improvements
Lead Voice of Client initiatives and ensure feedback is acted upon
Retention & Advocacy
Track key success metrics such as churn rates and account health scores
Develop strategies to retain and support at-risk clients
Deliver exceptional service to build loyalty and satisfaction
Encourage clients to become advocates through testimonials, referrals, and case studies
Qualifications
4–5+ years of experience in a client-facing role, preferably within SaaS
Experience supporting Marketing, Demand Generation, Growth, or Revenue teams
Strong understanding of SaaS products and client success best practices
Proven ownership of a client portfolio with accountability for retention and growth
Excellent communication and interpersonal skills
Strong problem-solving mindset with a client-centric approach
Experience using CRM and client success platforms
Strong organizational and time-management skills
Collaborative team player
This is a remote position.
Bonus based on performance
Job Title: Client Success Executive
Location: Remote (United States)
Compensation: $60,000 – $80,000 base + OTE
About the Role
We are seeking a proactive and client-focused Client Success Executive to ensure clients achieve maximum value from our platform from day one. In this role, you will guide new clients through onboarding, provide ongoing support, and build strong relationships that drive satisfaction, retention, and growth.
Key Responsibilities
Client Onboarding
Lead new clients through a smooth and successful onboarding experience
Conduct product demos and training sessions to ensure effective platform adoption
Maintain onboarding resources such as guides, tutorials, and webinars
Utilize automation, video, email, and in-app support to scale onboarding
Client Success Management
Serve as the primary point of contact for a portfolio of client accounts
Build and maintain long-term client relationships
Monitor usage, engagement, and health metrics to proactively address issues
Manage contract lifecycle, renewals, and CRM forecasting
Identify and execute account expansion opportunities aligned with client goals
Client Support & Issue Resolution
Respond promptly and professionally to client inquiries
Collaborate with Business Development, Product, and Support teams to resolve challenges
Capture and analyze client feedback to drive improvements
Lead Voice of Client initiatives and ensure feedback is acted upon
Retention & Advocacy
Track key success metrics such as churn rates and account health scores
Develop strategies to retain and support at-risk clients
Deliver exceptional service to build loyalty and satisfaction
Encourage clients to become advocates through testimonials, referrals, and case studies
Qualifications
4–5+ years of experience in a client-facing role, preferably within SaaS
Experience supporting Marketing, Demand Generation, Growth, or Revenue teams
Strong understanding of SaaS products and client success best practices
Proven ownership of a client portfolio with accountability for retention and growth
Excellent communication and interpersonal skills
Strong problem-solving mindset with a client-centric approach
Experience using CRM and client success platforms
Strong organizational and time-management skills
Collaborative team player
This is a remote position.