Client Success Associate

WebMD, through its division Medscape, is a leading online destination for physicians and healthcare professionals. They are seeking a motivated client services professional to build and maintain strong client relationships, ensuring customer satisfaction and successful delivery of solutions based on customer needs. Responsibilities Build and maintain strong client relationships, including onsite presence as needed Support overall client satisfaction by providing the highest caliber customer-service experience Partner with Sales to help meet client and internal goals and improve overall business performance Manage day-to-day partnership and collaboration with all departments from sale to execution and launch Collaborate with internal teams including Project Managers throughout the development lifecycle to ensure overall project health, including asset review, internal kick off meetings, Client reviews, quality checks, etc Support regular client-facing communications and adhering to client communication standards by preparing and distributing kick off materials, client status reports, contact reports, MLR meetings and follow ups, etc Ensure the timely and successful delivery of Medscape solutions in collaboration with customer needs and objectives Learn and exhibit a thorough understanding of Medscape process to achieve optimum efficiency and speed to market Demonstrate comprehensive understanding of revenue delivery and supporting overall team revenue goals Client travel as required Skills Bachelor's degree preferred or will consider related experience Minimum of 1-2 years of experience with a combination of digital, agency and healthcare experience Minimum of 1-2 years of experience in Account Management or Client Service Experience in pharmaceutical/HCP advertising, or healthcare, or medical/legal/regulatory review process strongly desired; equivalent experience in a highly regulated industry may substitute Familiarity with HCP-based clients including MLR process Understanding of digital advertising Ability to thrive in a fast-paced, collaborative environment Benefits Health Insurance (medical, dental, and vision coverage) Paid Time Off (including vacation, sick leave, and flexible holiday days) 401(k) Retirement Plan with employer matching Life and Disability Insurance Employee Assistance Program (EAP) Commuter and/or Transit Benefits (if applicable) Company Overview WebMD is a healthcare center that offers mental health, pain management, and breast cancer services. It was founded in 1996, and is headquartered in New City, New York, USA, with a workforce of 1001-5000 employees. Its website is