Client Success Associate

PerkSpot is a company dedicated to empowering employees to make smarter spending decisions. The Client Success Associate will manage inbound inquiries and resolve issues for SMB and mid-market clients while conducting outreach to drive engagement.ResponsibilitiesManage and resolve client issues by responding to inbound emails and phone calls from our 850+ PerkSpot clientsPrioritize multiple incoming tickets based on urgency and business impactEscalate complex client issues appropriately by providing an initial assessment and recommended approachReport on key performance metrics, including First Response Time and Time to ResolutionDrive new user growth by coordinating program re-launches, promoting census file uploads, and ensuring client complianceConduct strategic outreach to high‑potential accounts to support engagement and growth opportunitiesDevelop processes and best practices to enhance operational efficiencyManage incoming offer leads from clients seeking local partnershipsSkills1-2 years of experience in a client service roleExperience managing and addressing several open service inquiries at onceKnowledge in Salesforce, MS Excel, or any other tech software a plusProfessional and empathetic but confident communication styleStrong critical thinking and problem-solving skillsAbility to collaborate effectively and work well within a teamBenefitsComprehensive medical, dental, and vision insurance effective on your first day of employment!Our generous PTO policy allows employees to take 20 vacation days and 10 sick days per year.We also recognize 10 paid holidays per year!Fully-paid parental leave and 100% employer-funded short-term & long-term disability insurance!401(k) with company match, company equity, and free financial consulting from Mariner Financial!On-site gym access, bring your pet to work, and company-sponsored annual summer outing!Access to our exclusive discounts on the PerkSpot platform!Company OverviewPerkSpot is a buying programs for organizations. It was founded in 2006, and is headquartered in Chicago, Illinois, USA, with a workforce of 51-200 employees. Its website is http://www.perkspot.com.



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