Client Services Specialist

Client Services Specialist (US Remote)Job SummaryThe Client Services department partners with customers to ensure long-term success. Client Services Specialists are responsible for guiding and assisting participants throughout the entire verification process by communicating between the client and cross-functional internal teams to ensure the timely, successful delivery of solutions and resources. Additionally, Specialists play a key role by utilizing their knowledge of the database systems and service divisions to provide solutions that both benefit the customers’ needs and the company’s goals.Responsibilities and DutiesManaging incoming calls and emails for client assistanceKnowledge in lower-level technical evaluation guidanceDatabase management and navigationAble to handle escalated situations and redirect to appropriate internal departmentsAbility to take on any additonal tasks assigned by supervisor as new needs ariseSales tactics including cross-promoting to other divisions and servicesOutreach to clients regarding renewal deadlines and evaluation resolutionsConducting database administrative work for clients and other internal departments:Processing expedited service requestsNotifications of new verified products and renewal certificationsAssigning client usernames and brand ownership settingsCreation and upload of verification certificatesQualifications and Skills2+ years of account management or other relevant experience preferredPossesses a solid level of computer literacy including Office Suite softwareExcellent verbal and written communications skillsProven ability to manage multiple projects at a timeStrict attention to detail for clarity and completenessDemonstrates adherence to department and company policiesAbility to present client-focused solutions based on customer needsStrives to find improvements and efficiencies for team and companyEEO Statement FoodChain ID, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our Human Resources Department at [email protected].

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