Client Services Specialist

MEDITECH is a healthcare technology company focused on improving patient care through innovative software solutions. They are seeking a Client Services Specialist to assist healthcare professionals with enterprise health record issues and resolve customer software problems across various applications.ResponsibilitiesTroubleshooting, researching, and solving customer software and system problemsActing as the primary contact for clientsAnswering customer questionsProcessing requests for software enhancements and system modificationsCorresponding with customers over the phone and through letters, fax and emailProviding customer education, both internally at MEDITECH and at customer sitesWorking on a variety of group projects, communicating with development staffMentoring co-workersTraveling 20-30% of the time, as requestedSkillsBachelor's or associate degree preferred and/or applicable training, education, or customer service experience, and/or related military experienceNo specific experience is necessary; we will train you!Exceptional written and verbal communication skillsExceptional project management and organizational skillsAbility to work well independently and as part of a teamAbility to multi-task in a fast-paced environmentStrong interpersonal and presentation skillsThis is a position that involves extensive travel. In order to fulfill that requirement, you must have access to a personal credit card (or the ability to obtain one) to manage initial expenses incurred during business travelYou may be required to show proof of vaccination when traveling to a customer site unless you have an approved medical or religious exemptionExperience in Nursing, Pharmacy, Radiology, Physician Practice or Hospital, Emergency Department, Operating Room, Laboratory, Ambulatory or Behavioral Health is a plus, but not requiredBenefitsHealth, dental, & vision insuranceProfit sharing trust401(k)Tuition reimbursementGenerous paid time offSick daysPersonal timePaid holidaysCompany OverviewMeditech empowers healthcare organizations to keep their patients and their business healthy. It was founded in 1968, and is headquartered in Westwood, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is https://ehr.meditech.com.



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