Client Services & Scheduling Coordinator
Tennis Central Corp is a leading tennis academy in the DMV area, focused on delivering exceptional client experiences and structured pathways for player development. They are seeking a highly organized and customer-focused Client Services & Scheduling Coordinator to support daily operations, manage client communications, and ensure efficient lesson scheduling. Responsibilities Respond to client inquiries via email, phone, and messaging platforms in a timely and professional manner Provide information on programs, pricing, scheduling, and policies Assist clients in selecting appropriate programs based on level and goals Handle client concerns and escalate when needed Manage lesson and program scheduling using our booking system (PlayByPoint) Coordinate private lessons, group classes, and court reservations Optimize schedules to maximize court usage and coach availability Handle cancellations, rescheduling, and waitlists Assist with daily administrative tasks related to programming and court usage Coordinate with coaches to ensure accurate schedules and attendance Help manage seasonal registrations and program updates Track and update client information and bookings Ensure a smooth and positive experience for all clients Proactively follow up with clients when needed Maintain a high level of professionalism and responsiveness Skills Strong organizational and multitasking skills Excellent communication skills (written and verbal) Customer service experience Comfortable with scheduling tools and basic software systems Ability to work in a fast-paced environment Interest in sports/tennis is a plus Proactive problem solver Detail-oriented and reliable Strong sense of ownership and accountability Positive and team-oriented mindset Benefits Bonus based on performance Flexible schedule Training & development Company Overview Tennis Central is a unique multi-dimensional organization with expertise in management, marketing, programming, entertainment, and IT. It was founded in 2014, and is headquartered in Washington , DC, US, with a workforce of 2-10 employees. Its website is