Client Services Representative (January 2027 Class)

American Century Investments is a leading global asset manager focused on helping clients achieve their financial goals while contributing to medical research. They are seeking Client Services Representatives to facilitate positive interactions with both internal and external clients, providing transactional and service excellence while participating in a training program. This role emphasizes customer satisfaction, teamwork, and continuous improvement in service delivery.ResponsibilitiesModels the American Century Investments Winning Behaviors:Client Focused: Enhancing customer satisfaction and building strong customer relationships.Courageous & Accountable: Adheres to the highest ethical standards and business practices and supports a culture of compliance.Collaborative: Support a team environment by successfully collaborating with internal clients and business partners.Curious and Adaptable: Constantly learns about our business, evaluates and makes improvements in how we do business.Competitive Drive: Passionate about our industry and clientsTransaction Management: Interpret and complete complex transactions for multiple account types accurately and timely using a variety of resourcesPerformance Excellence: Demonstrate knowledge retention and continuous progress by meeting or exceeding job performance quality and productivity metrics, starting from training and throughout the roleAttention to Detail: Exhibit a high aptitude for attention to detailMath Proficiency: Understanding of basic mathTyping Speed: Type at least 40 words per minuteSelf-Sufficiency: Utilize problem-solving and research skills, along with online resources, to demonstrate self-sufficiencyProfessional Communication: Highly skilled in both written and verbal communication, ensuring clear and professional interactions with clients through phone calls and written correspondencePolicy Adherence: Stay current on policies and proceduresActive Participation: Attend training sessions, team, and department meetingsConstructive Feedback: Accept and act on constructive feedback in a professional mannerSkillsAssociates degree or some college preferred (or any equivalent combination of education and work experience)Previous client service experienceProven ability to multi-task and research answers to problemsProficiency using multiple computer applications/programs simultaneouslyAbility to successfully complete pre-employment testingBenefitsCompetitive compensation package with bonus planGenerous PTO and competitive benefits401k with 5% company match plus annual performance-based discretionary contributionTuition reimbursementFormal mentorship programLive and online learningCompany OverviewAmerican Century Investments an asset management company focused on delivering investment results. It was founded in 1958, and is headquartered in Kansas City, Missouri, USA, with a workforce of 1001-5000 employees. Its website is https://www.americancentury.com.



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