Client Services Representative

The Alberta Construction Safety Association (ACSA) is a not-for-profit organization focused on enhancing safety in the construction industry. They are seeking a Client Services Representative to deliver exceptional customer service, assist members with course registrations, and provide support for technical difficulties related to e-learning courses.ResponsibilitiesProvide exceptional service, ensuring smooth registration processes and handling transfers or refunds efficientlyGuide students through registration and facilitate a seamless experience. Provide accurate information on courses, programs, and membershipOffer prompt assistance for e-learning course issues, ensuring uninterrupted learning experiencesEscalate complex technical or service issues as required to ensure timely resolutionAssist individuals with registrations through the NCSO (National Construction Safety Officer) or NHSA (National Health & Safety Administrator) designation processMaintain accurate records, ensuring data integrity and confidentialityIdentify process enhancements and stay updated on best practices for improved service deliveryCollaborate with internal teams to address needs and provide administrative support as requiredPerform other related duties as assignedSkillsHigh School Diploma or GED1+ years of related experience in a demanding customer service environment, high-volume phone calls, and data coordination requiredCompetent in Customer Relationship Management System (CRM) and Learning Management System (LMS) softwareProficient in Microsoft OfficeExcels at creative thinking and problem-solving, with the ability to handle challenging situations with professionalism and empathyMaintains a high standard of customer service, with excellent written and verbal communication skills, and a keen eye for detailAbility to work independently as a strong and contributing member in a team environmentProven ability to multitask and prioritize effectively in a fast-paced, high-volume service environment while maintaining accuracy, efficiency, and a positive member experienceBenefitsSick daysVacation timeRRSP contributionsHealth benefitsHealth spendingCompany OverviewA construction industry where safety is foundational to everything we build Your Alberta Construction Safety Association (ACSA) is Alberta’s trusted partner in construction safety. It was founded in 1988, and is headquartered in Edmonton, Alberta, CAN, with a workforce of 51-200 employees. Its website is https://www.youracsa.ca.