Client Services Associate

Navia Benefit Solutions, Inc. is a people-first benefit administrator focused on enhancing participant and client experiences. The Client Services Associate will provide support and education to clients and brokers while collaborating with internal teams to manage day-to-day administrative tasks.ResponsibilitiesSupport employer group clients and brokers by researching and answering inquiries via email and phoneProcess updates to plan participants and benefits at the request of employer group clients, brokers, and senior members of the internal Navia teamPlan and attend meetings/calls with clients and brokers as needed, including regular recurring meetingsAssist with resolving escalated client and broker issues with direction and support from a senior team memberUnderstand and facilitate all aspects of the annual plan renewal processAssist in creating new plan year forms and documents, complete renewal related tasks and tracking, and discuss rate changes with clients and brokersUnderstand other Navia internal departments’ functions and processes at a high level and work with those departments to resolve client questions/issues as neededUnderstand the file import process and the various types of files that clients sendInterpret Navia’s file specs and troubleshoot file issuesAudit client plans as neededAssist with projects and tasks for team and department as necessaryContribute to ongoing team analysis of procedures, aiming to streamline and automate processes and build efficiencyMeet department and team performance expectationsSkillsComputer skills, including knowledge of Microsoft Word, Teams, Excel, Outlook, and PDF programsExcellent customer service skillsExcellent written communications skillsAbility to adhere to a work schedule following standard business hours and can maintain regular, on-time attendance, including attendance of meetings and scheduled phone shiftPositive work attitude and adaptabilityOrganizational and time management skillsProblem solving and critical thinking skillsIndependent/self-motivated and can also work well in a team environmentWillingness to work outside scheduled work hours as needed, especially during our busy seasonExperience with employer benefitsBenefitsGenerous health benefitsCompany sponsored wellness benefitsComplimentary Life Insurance and Long-Term Disability InsurancePaid time off6 Paid Holidays & 2 Paid Floating HolidaysWork from home and hybrid schedules available!Company OverviewNavia is a national, Health and Wealth benefits provider serving 10,000+ clients across all 50 states. It was founded in 1989, and is headquartered in Renton, Washington, USA, with a workforce of 1001-5000 employees. Its website is https://www.naviabenefits.com.



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