Client Services Analyst
## Job Responsibilities:
Primary responsibility is to provide client support for the CDNA Chicago office from Monday to Friday between 6:30 pm to 3:30 am, 5 days a week.
Addressing queries from our international client base on all our products (i.e. Binary Options, Knockouts, Spread Options) and multiple trading platforms
Assist clients with account and trading queries through various channels such as email and live chat while adhering to SLA’s and delivering frictionless support
Provide first line technical support for IT related issues both for our platform and charts.
Interact with our non-client facing departments to resolve client queries and provide accurate service Maintaining procedure manuals and other documentation
Proactively identify potential risk/fraud and escalate issues to management where appropriate
Liaising outside of the department with colleagues to build a strong relationship with other departments
Procedural and technological changes in the team are fast moving, with constant yet practical deadlines to meet and ever-changing regulations and procedures
## Experience:
3-4 years of working experience in customer facing role
Attention to detail; meeting regular deadlines; taking ownership of assigned responsibilities
Proven experience with process improvement and optimization
Strong team ethos
• *If you’re passionate about blockchain and decentralized technologies, explore more opportunities in web3 and cryptocurrency careers.**
Apply Now
Apply Now
Primary responsibility is to provide client support for the CDNA Chicago office from Monday to Friday between 6:30 pm to 3:30 am, 5 days a week.
Addressing queries from our international client base on all our products (i.e. Binary Options, Knockouts, Spread Options) and multiple trading platforms
Assist clients with account and trading queries through various channels such as email and live chat while adhering to SLA’s and delivering frictionless support
Provide first line technical support for IT related issues both for our platform and charts.
Interact with our non-client facing departments to resolve client queries and provide accurate service Maintaining procedure manuals and other documentation
Proactively identify potential risk/fraud and escalate issues to management where appropriate
Liaising outside of the department with colleagues to build a strong relationship with other departments
Procedural and technological changes in the team are fast moving, with constant yet practical deadlines to meet and ever-changing regulations and procedures
## Experience:
3-4 years of working experience in customer facing role
Attention to detail; meeting regular deadlines; taking ownership of assigned responsibilities
Proven experience with process improvement and optimization
Strong team ethos
• *If you’re passionate about blockchain and decentralized technologies, explore more opportunities in web3 and cryptocurrency careers.**
Apply Now
Apply Now