Client Services Account Representative

FSSI - Financial Statement Services Inc. is a leading document outsourcing company servicing Fortune 500 clients in various industries. They are seeking a Client Services Account Representative to manage client accounts and ensure successful project implementation in a fast-paced environment.ResponsibilitiesAct as the primary point of contact between your clients and internal teams, including IT, Software Development, Operations, Marketing, Accounting and PurchasingProvide professional care and handling of designated accountsOversee client implementations, manage daily tasks for accounts, and monitor production workflowsAssist clients in understanding print, mail, and online presentment specifications, work with internal teams to troubleshoot technical issues, and create technical documentation to client specificationEnsure accurate client billing and generate client reportsCollaborate with teams to enhance efficiency and deliver top-tier serviceSkillsBachelor's degree1-3 years of experience in account management, client implementation or related industry experienceStrong problem-solving and critical thinking skillsAbility to grasp and explain technical concepts with easeExcellent business writing and communication skills with a keen attention to detail for professional client communicationStrong organizational and coordination skills to manage multiple tasks, deadlines, and client needs efficientlyProficiency in Word, Excel, and PowerPoint, Outlook and Teams (project management software experience is a plus!)Benefits401(k) & Roth + Employee Stock Ownership PlanMedical, Dental, Vision & Life InsuranceVacation, sick leave and paid holidays - including your birthday!Employee Assistance & Care ProgramsAdditional perks & employee award programsCompany OverviewFSSI is a full-service outsourcing company focused on the design, production and delivery of time-critical customer communications and transactional documents. It was founded in 1980, and is headquartered in Santa Ana, California, USA, with a workforce of 201-500 employees. Its website is https://www.fssi-ca.com/.



Apply Now