Client Services Account Associate - NetLine

Informa is a global leader in business-to-business events, digital services, and academic research. They are seeking a Client Services Account Associate to oversee client tasks and lead generation campaigns, maintain client relationships, and deliver data-driven insights while managing multiple projects in a fast-paced environment.ResponsibilitiesOversee and efficiently process all client tasks, inquiries, and lead generation campaigns submitted through NetLine's Portal platform, ensuring timely responses and resolutionImplement systematic tracking procedures to monitor campaign progress from submission to completion, maintaining detailed documentation of all client interactionsMaintain a comprehensive knowledge base of common client questions and technical issues to streamline future problem-solvingConduct regular audits of the Portal interface to identify potential user experience improvements and report findings to the product teamEstablish and nurture strong professional relationships with new and existing clients through consistent communication and exceptional service deliveryServe as the primary point of contact for Portal clients, addressing concerns promptly and escalating complex issues when necessaryProactively identify opportunities to expand client engagements through upselling and cross-selling relevant NetLine solutionsDeliver data-driven insights to clients through regularly scheduled updates, highlighting key performance indicators and trendsUndertake special projects and additional responsibilities as assigned by management to support departmental and organizational goalsSkillsBA/BS in Business Communications/Marketing1+ years experience in online marketing, internet advertising or related areas1 + years experience in a client/customer service roleFlexible, outgoing, results-oriented with excellent attention to detailAbility to effectively manage multiple projects in a deadline-driven and fast-paced environmentExcellent written and verbal communication, as well as time-management skillsStrong analytical, problem solving and critical thinking skillsStrong technical skills using Microsoft Office productsMust have high speed and reliable internet serviceMust have a dedicated work/office space at home for call/virtual meetingsBenefitsGreat community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environmentBroader impact: take up to four days per year to volunteer, with charity match funding available tooCareer opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job movesTime out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a yearCompetitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discountStrong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and moreRecognition for great work, with global awards and kudos programsAs an international company, the chance to collaborate with teams around the worldCompany OverviewInforma is a business intelligence, academic publishing, knowledge, and events group. It was founded in 1998, and is headquartered in London, England, GBR, with a workforce of 10001+ employees. Its website is http://www.informa.com.



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